Happiness Guarantee
Love your tour or your money back!
A Titan escorted tour is a fantastic way to explore the world. You’ll see more, do more and experience more, in the most hassle-free way possible.
We’re so confident you’ll love your touring experience that we’ll bring you home and refund your money if you don’t. One of the many reasons to choose to travel with Titan, it's called our Happiness Guarantee – here’s how it works…
1. Book your tour
We’ve got more than 175 tours to choose from, in destinations ranging from Antarctica to Zimbabwe. Small group tours, rail journeys, Stay & Explore holidays – find your perfect tour and pack that suitcase! Once your booking is confirmed, you’ll automatically be covered by our Happiness Guarantee.
2. Ready for adventure?
Time for your tour to begin – the adventure starts at your own front door, thanks to our nationwide return shared chauffeur service. Let your driver take care of the luggage as you slide into your seat and embrace the excitement.
3. Enjoy your experience
We’re confident you’re going to have an amazing time, but if you’re unhappy once you’re in your destination, tell your tour manager within the first 24 hours. They’ll do everything they can to try and address any concerns and make sure you have a great holiday. If we really can’t help, then we’ll bring you back home and give you a full refund.
Happiness Guarantee terms and conditions
To make use of the Happiness Guarantee you must state your intention to the tour manager within the first 24 hours of arrival in your holiday destination. They’ll endeavour to resolve any issues; if a solution cannot be agreed by the end of day two, Titan Travel will cover the costs for you to return to the starting point of your holiday from the next available location and refund the price that you’ve paid (we’ll not refund any costs you have incurred for items not purchased directly through Titan, such as overnight accommodation or third-party insurance).
This Guarantee does not affect Titan’s standard booking conditions or pre-departure cancellation policy.
Valid only on holidays of 8 days or more.
The Guarantee will not apply where the situation is beyond our control.
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Why choose a Titan tour?
Titan Travel have always been about seeing more and doing more – which is why we meticulously plan our award-winning escorted tours so that our expertly crafted itineraries make sure that so much is included. Once you book your holiday, you can relax knowing that every element has been taken care of. Choose the tour that gives you more.
Return chauffeur service
Getting to the airport is easy, thanks to our nationwide return shared chauffeur service, which is included on every tour.
More value
From excursions to hotels, entry tickets and dining packages, we include more than any other tour.
More knowledgeable
Be guided by some of the most passionate and knowledgeable tour managers in the world, on hand to help every step of the way.
More flexible
Feel free to amend or extend your travel plans, up until final payment, and enjoy free time on your tour with us too.
