Titan's Protection Promise

We're here, even before you've packed your bags.

Whether it's before you depart for your trip or during your holiday, you will have round-the-clock support from our teams here in the UK and from your dedicated tour manager at your destination, as well as our 24-hour duty officers.

You can contact us at any time with questions, but due to the ever-changing situation, we will send you up to date information that will cover all aspects of your holiday from start to finish a few weeks prior to your date of departure.

Safeguarding your money

For customers travelling on flight-inclusive holidays, your money will be 100% financially protected in a separate Trust account until after you’ve travelled. Holidays without a flight, UK short breaks and no fly cruises, are 100% protected by ABTA. If we have to cancel your holiday, you can switch to another date or tour (changes in price will be confirmed at this time) or opt for a full cash refund within 14 days. No questions and no credit notes, guaranteed. Book with confidence and be reassured your holiday, money, safety and well-being will be protected.

On tour

Providing a clean environment for our customers is paramount. All our suppliers, including hotels, coach companies and excursion providers have agreed to our enhanced hygiene standards, as well as all local requirements for cleanliness and any social distancing measures. Coaches will be rigorously cleaned before each journey, and frequent touchpoints sanitised multiple times a day, including handrails, tables and doors.

Titan safety

The health and safety of our customers is our highest priority. We take all reasonable steps to ensure safe and trouble-free holidays, with all of our suppliers meeting the industry-standard requirements we set out.

We’d also like to remind you of your own responsibilities in terms of your health and safety whilst on holiday. Safety and hygiene standards vary across the world, so we would always urge you to exercise more care when you're travelling. Here are our top 10 points to remember - some may seem like common sense, but you can never be too careful when it comes to your safety.

1. Study the fire instructions in your room to familiarise yourself with the location of the fire exits and the assembly point.

2. Ensure your hotel room is always locked, and put valuables in the room safe if there is one.

3. If tap water is unsafe in your destination, drink bottled water, avoid ice in drinks, and steer clear of fruit, veg or salad that might have been washed in tap water.

4. Avoid uncooked shellfish and seafood, and try to ensure food from street vendors or markets is freshly prepared and piping hot.

5. Take care when walking over uneven ground, around slippery pools or on steps to avoid trips and turned ankles.

6. Stay alert and take extra care when crossing road, sticking to marked crossings wherever possible (and remember which side the traffic will be coming from).

7. In any vehicle, wear a seat belt if there's one fitted.

8. If you need a taxi, ask your tour manager or hotel for the number of a reputable firm.

9. Ensure you've got adequate water and sunscreen when heading out for the day.

10. Be aware, and don't be afraid to walk away from situations where you don't feel comfortable.

• Country-specific information from the FCDO

• The UK government's TravelAware campaign

• Get specific health advice for the country you are travelling to from your GP or by visiting NaTHNaC or FitforTravel

• For additional safety advice for travellers overseas, you can also check out the Safer Tourism Foundation

Government guidelines are continually changing. Whilst we’ll endeavour to tell you if there are any material changes and amend our Protection Promise guidance to reflect them, it is your responsibility to ensure that you understand and adhere to all entry requirements for the countries you’re visiting (and what’s required upon your return to the UK). Our partners at CIBT have created an accurate tool to help you easily check requirements, which you can find below. In addition, the Foreign, Commonwealth & Development Office’s travel advice also contains information on entry requirements.