Titan's Protection Promise

More reassuring

We're here, even before you've packed your bags. When you book a holiday with us, we want to make sure you can do so with confidence. Titan’s Protection Promise has been created to make sure you feel safe and secure when you travel with us. Whether it's before you depart - or during your holiday, you’ll have round-the-clock support from our teams here in the UK and from your dedicated tour manager at your destination, as well as our 24-hour duty officers.

You can contact us at any time with questions, plus we’ll update you with any significant changes to entry requirements, as well as send you up-to-date information on all aspects of your holiday around two weeks before your departure date.

More fair 

We know many customers like to plan early to secure their preferred tour and date, indeed we strongly recommend this as availability becomes more limited closer to departure. While our holidays prices will vary from time to time, our price promise provides the reassurance of knowing once you’ve booked, we guarantee never to put up the price of your holiday. We will not surcharge you, even if the cost to us increases. Our Flexi Deposit also means that if your plans need to be changed for any reason, you can transfer your booking to a new date or new tour, fee-free right until your final balance is due.

Safeguarding your money

For customers travelling on flight-inclusive holidays, your money will be financially protected until after you’ve travelled. Holidays without a flight, UK short breaks and no fly cruises, are protected by ABTA. If we have to cancel your holiday, you can switch to another date or tour (changes in price will be confirmed at this time) or opt for a full cash refund within 14 days. No questions and no credit notes, guaranteed. Book with confidence and be reassured your holiday, money, safety and well-being will be protected.