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Titan's Protection Promise

Titan’s Protection Promise has been created to make sure you feel safe and secure when you choose to travel with us. Following current government guidelines we have worked to ensure that we have a clean environment throughout, follow current social distancing measures and prioritised your health and wellbeing. We will continue to monitor the situation to make sure you have a worry-free holiday, regularly updating our latest travel information.

We’re here, even before you’ve packed your bags…

Whether it’s before you depart for your trip or during your holiday, you will have round-the-clock support from our teams here in the UK and from your dedicated tour manager at your destination, as well as our 24-hour duty officers.

You can contact us at any time with questions, but due to the ever-changing situation, we will send you detailed up to date information that will cover all aspects of your holiday from start to finish a few weeks prior to your date of departure.

Hassle-free bookings and unlimited changes

When you book a holiday with us we want to make sure you can do so with confidence.

  • Our Early Bird Price Promise means we’ll automatically pass on the difference if we lower the price of your holiday after you’ve booked.
  • We introduced our Flexi Deposit to allow you to make unlimited changes to your holiday up until final payment, with no additional fee.*
  • If we have to cancel your holiday, you can switch to another date or tour (changes in price will be confirmed at this time) or opt for a full cash refund within 14 days. No questions and no credit notes, guaranteed.
  • We’re ABTA and ATOL bonded, so your money is safe with us.

*Fees may apply for non refundable flights or higher deposit tours, please ask one of our advisors for full details

Safeguarding your money

  • All customers travelling on flight-inclusive holidays will be 100% financially protected as your money will now be held in a separate Trust account, overseen by the Civil Aviation Authority.
  • Holidays without a flight, such as our UK short breaks and no-fly cruises, are also 100% protected by ABTA.
  • If Titan has to cancel your holiday, you will get a no-quibble cash refund within 14 days.
  • Book with confidence and be reassured your holiday, money, safety and wellbeing will be protected.

On Tour

  • Providing a clean environment for our customers is paramount.
  • All our suppliers, including hotels, coach companies and excursion providers have agreed to our enhanced hygiene standards, as well as all local requirements for cleanliness and any social distancing measures.
  • Coaches will be rigorously cleaned before each journey, and frequent touchpoints sanitised multiple times a day, including handrails, tables and doors.
  • You will need to wear a face covering while on board coaches, at airports and abroad aircrafts. You may also need to wear one at some attractions and in public places, depending on the destination regulations at the time of travel

Titan Safe

The health and safety of our customers is our highest priority. We take all reasonable steps to ensure safe and trouble-free holidays, with all of our suppliers meeting the industry-standard requirements we set out.

We would also like to remind you of your own responsibilities in terms of your health and safety while on holiday. Safety and hygiene standards vary across the world, so we would always urge you to exercise more care when you’re travelling. Here are our top 10 points to remember – some may seem like common sense, but you can never be too careful when it comes to your safety:

  1. Study the fire instructions in your room to familiarise yourself with the location of the fire exits and the assembly point.
  2. Ensure your hotel room is always locked, and put valuables in the room safe if there is one.
  3. If tap water is unsafe in your destination, drink bottled water, avoid ice in drinks, and steer clear of fruit, veg or salad that might have been washed in tap water.
  4. Avoid uncooked shellfish and seafood, and try to ensure food from street vendors or markets is freshly prepared and piping hot.
  5. Take care when walking over uneven ground, around slippery pools or on steps to avoid trips and turned ankles.
  6. Stay alert and take extra care when crossing roads, sticking to marked crossings wherever possible (and remember which side the traffic will be coming from).
  7. In any vehicle, wear a seatbelt if there’s one fitted.
  8. If you need a taxi, ask your tour manager or hotel for the number of a reputable firm.
  9. Ensure you’ve got adequate water and sunscreen when heading out for the day.
  10. Be aware, and don’t be afraid to walk away from situations where you don’t feel comfortable.

Helpful websites

To find out more about what you need to do before, during and after your holiday visit our safe travel advice.

Stay safe and enjoy your holiday.

As an industry, river cruising has created specific protocols to help ensure a safe holiday. Our carefully selected cruise partners will comply to these protocols, as well as adhere to all local COVID-19 guidelines.

These protocols include regular cleaning and sanitising, providing plenty of hand sanitiser on board, and ensuring crew wear face coverings and gloves when required. There will also be a few changes when it comes to eating and drinking - seating in the restaurant will be assigned, there may be a need for two meal sittings to allow for social distancing, and drinks from the bar will be served to your seat.

Before you board the ship, we'll ask you to complete a health declaration and have your temperature checked. Please make sure you follow guidelines for social distancing and hand sanitising throughout the cruise.

A big thank you to you, our customers, for your support through these difficult times


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Why choose a Titan Travel tour or cruise?

Our award-winning collection of holidays covers all seven continents, with carefully planned itineraries ranging from rail journeys and river cruises, to small-group adventures and trips exclusively for solo travellers

Protection Promise

Our promise that we will ensure your holiday is safe and secure

VIP Travel Service on every holiday

Smooth transfers to and from home with unlimited mileage

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Early Bird Price Promise

Early bookers will never pay more than last-minute bookers