Frequently asked questions

You can request or download a brochure online here.

Booking your Titan holiday is easy. Book online via the holiday page or by phoning our sales team.

Opening hours

Monday-Friday: 9am-6pm

Saturday: 9am-5pm

Itineraries can be found on our website. We will send your booking itinerary with the Holiday Confirmation once your booking has been confirmed.

You can browse full day-to-day itineraries for each tour via our website, by clicking on the destinations you'd like to go to. Or, alternatively, please order or download a copy of our brochures.

If you're unsure of whether a holiday is suitable for you, please read our accessibility and support section for more information.

Escorted tours

Each of our escorted tours have been given a pace guide rating from 1 to 4, with 4 being the most strenuous. You'll see these ratings within the holiday details both in our brochures and online. It's important you contact us if you are in any doubt regarding the suitability of a tour.

More information on our pace guide and ratings

Accommodation

Hotels can vary in terms of the facilities they offer to guests with reduced mobility or another disability. It's therefore essential that you discuss your requirements with one of our travel advisors at the time of booking. They will be able to check the hotel's suitability for you to make sure you make the right choice.

If you're interested in booking a tour date beyond the currently advertised year, you can pre-register your interest. To do so we ask for a deposit of £50 per person; this will be refunded if you later decide you don't want to go ahead with booking. To pre-register your interest, please contact our sales team.

Please note, advance registration does not guarantee the availability of the holiday.

We accept both Visa and Mastercard card payments as well as a bank transfer.

Please note we do not accept American Express, cheques or cash as a form of payment.

We don't accept bookings for children, as our holidays aren't suitable for kids.

Our travel advisors can support you with your booking.

Opening hours

Monday-Friday: 9am-6pm

Saturday: 9am-5pm

Sunday: 10am - 4pm

Where flight schedules allow, we can offer you the option to fly internationally from your local airport (subject to availability). When taking this option, your flights may not arrive or depart at the same time as the main group, in which case it will be necessary for us to arrange a private transfer in resort.

We can also offer domestic flights from a local airport to London depending on the times of your international flights.

You’ll need to pay a deposit for each guest when you book:

For escorted tours: £250 for short haul and £395 for long haul, or 10% of the holiday cost – whichever is more.

You may need to pay a higher deposit or full payment on some holidays, but we'll let you know when you book.

Please note the following advice is only valid for British citizens.

Travel to a non-EU country:

Some countries require at least six months validity beyond your planned date of return travel. You should check the expiry date on your passport and view the FCDO travel advice for the destination(s) you are visiting for confirmation of the specific rules."

Travel to an EU country:

It's very important that you check your passport carefully as the rules have changed post-Brexit. Check the passport issue date: Your passport must be no more than 10 years old when you enter your destination country.

Check the passport expiry date: For most EU countries you must have at least three months validity beyond your planned date of return travel. You should check the expiry date on your passport and view the FCDO travel advice for the destination(s) you are visiting for confirmation of the specific rules.

Whilst premium and fast track options are available, standard passport renewals can take up to 10 weeks, so you should take action as early as possible.

Whilst we'll let you know if there is anything mandatory needed for your holiday, it's your responsibility to ensure you understand and adhere to all entry requirements for the countries you’re visiting (and what’s required upon your return to the UK). Our partners at CIBT have created an accurate tool to help you easily check requirements. In addition, the Foreign, Commonwealth & Development Office’s travel advice contains information on entry requirements. Passport and visa requirements can change before departure. Therefore, we recommend you regularly familiarise yourself with the latest requirements. We’re unable to accept any responsibility if you cannot travel because you have not complied with any passport/entry/immigration requirements.

In general, you should apply for your visa around 10-12 weeks prior to your departure date (exceptions may apply). For all tours where a passport is required to be sent to an embassy, it should be noted that once your passport has been lodged with the embassy, you’ll be unable to retrieve it until the visa has been issued. It’s important that you do not require your passport during this period. Titan Travel will not be liable if any delay occurs within the embassy. If you have already made other travel arrangements, please contact us prior to making your reservation.

Customers must obtain their own visas. Should you require assistance with your application, Titan has partnered with CIBTvisas (08448004650) for this purpose. They’ll provide guidance with the required documents; complete application forms online on your behalf; review your application before it’s submitted to the respective consulate or embassy thus avoiding delays; check the issued visa; and despatch your passport securely as per your instructions. Titan Travel visa applicants receive discounted rates compared to CIBTvisas’ retail/public fees.

Travellers who are not British citizens can also check their visa requirements and usually, CIBT can assist with most nationals who reside in the UK. Their operating hours are Monday-Friday, 9am-6pm.

Please note you’ll be dealing with CIBTvisas direct and, whilst we recommend CIBTvisas, we'll not be held responsible for any delays or problems encountered. In the event of cancellations or alterations to your holiday, our booking conditions apply, and we'll not be held liable for any costs you may incur as a result. You’ll also be responsible for advising CIBTvisas of any changes or cancellations.

Other visa procurement providers are available, and it may also be possible to obtain your visa independently (sometimes at a lower cost), via the relevant country’s embassy website. Please visit the Foreign, Commonwealth & Development Office (FCDO) website, which provides up-to-date information and advice on each country’s entry requirements.

You'll need to arrange your ESTA yourself if you're travelling to or transiting through the US.

Immunisation requirements can change without notice and inoculations/precautions can be specified as a condition of entry, or just as an advisable precaution only. We'll advise you of any destinations that stipulate compulsory inoculations as a condition of entry.

For other immunisations, local conditions are subject to change and we strongly suggest that you consult your GP or one of the specialist vaccination centres for more detailed and current information at your time of travel.

The Department of Health also offers travellers health advice on travelhealthpro.org.uk, fitfortravel.scot.nhs.uk or dh.gov.uk/travellers.

Unless otherwise stated, accommodation is provided in standard rooms, which are allocated at the discretion of the hotel. These are typically twin or double-bedded rooms, most of which feature a private bath or shower and toilet. In some instances, facilities may consist of a shower and toilet only.

On cruise ships, all cabins include shower and toilet facilities as standard.

In certain locations—such as rainforests, safari lodges, or desert regions – accommodation may be in lodges or campsites. In these areas, standards can vary and en suite facilities may not always be available.

Should you wish to request an upgrade to a different room category, this may be possible depending on availability and the range of room types offered by the hotel. Please speak to our team if you would like us to explore this option on your behalf.

The hotel ratings we show are aligned with official local ratings, where such a system exists. In countries with no official hotel grading system we've graded the hotel based on our interpretation of quality, in line with the expectations of our customers. Local standards do vary considerably, and official local ratings should be judged in line with other hotels in the same country, rather than against UK standards.

You must tell us about all physical or mental health conditions, disabilities, or mobility restrictions. This will allow us to be able to advise on the suitability of our holidays and, wherever possible, put in place arrangements to accommodate your needs.

This could include securing assistance at airports and securing accessible hotel rooms but does NOT include our staff (including tour managers), our supplier’s staff or other customers providing any kind of personal care (such as dressing, eating or toileting), pushing wheelchairs, assisting with embarking or disembarking coaches or trains, or porter luggage when this service is not included as part of your travel arrangements.

If you require any of these services, you must travel with a fully able-bodied fare paying travelling companion who must take responsibility for any personal assistance required. Please note that some of our holidays include off-the beaten track destinations where even the most basic facilities for disabled customers may be lacking. In addition, general standards in these destinations may be very different to those in the UK, and you should take your general comfort into consideration when reviewing the suitability of your travel arrangements.

Life can be unpredictable; when the unexpected happens, we all need extra support. There are no hard and fast rules around how our personal circumstances can impact us, which is why it’s important to let us know. We can make sure our colleagues offer you the right level of support during your booking journey, and while you're on holiday with us.

First of all, find out what we offer on our accessibility and support page. It’ll give you a good idea of how we can help you get the most out of your holiday.

You can read our brochures online or simply click the brochure you’d like to order (up to a maximum of three) via our website. You'll receive your selection free of charge by post in three to five days.

Of course. The best way to do this is to update your communication preferences via My booking or call our after-sales team.

Please note that as we plan our mailings in advance, it might take up to six weeks for the final brochures to reach you.

We’re here to help you enjoy your holiday to the fullest.

Start by visiting our Special Assistance page to see what services we offer and how we can support your needs.

Prefer to speak to someone? Our Travel Needs team are happy to help—just get in touch before you travel.

Of course! Please advise us of any special requests at the time of booking. Otherwise, you can contact our after sales team.

Although we endeavour to meet special requests, this is dependent upon our suppliers and we cannot guarantee that your requirements will be met.

Of course! Please contact our after sales team.

The easiest way to do this is by acessing your booking via the 'My booking' section on our website. Otherwise you can email us at [email protected].

Any dietary/medical/holiday requests should be stated at the time of booking. If there's anything that you would like to request after this time please contact the after sales team as soon as possible.

If you're interested in upgrading your flights, please request this at the time of booking or call our after sales team for a quote.

If you're interested in upgrading your hotel room, please call our after sales team for more information. Please note that all upgraded rooms are subject to the hotel’s availability.

Our travel advisors can support you with your booking.

Please use the webchat on our website, alternatively you can contact us

Opening hours

Monday-Friday: 9am-6pm

Saturday: 9am-5pm

If you wish to make any changes to your holiday after your holiday confirmation has been issued – for example, a change to your chosen departure date or hotel – we'll do our best to accommodate, but it may not always be possible.

Requested changes must be made by the person who made the booking. You'll be asked to pay an administration charge of £25 per person, and any further cost we may incur in making this alteration. You should be aware that costs may increase as your departure date gets closer, so you should contact us as soon as possible.7

Note: Certain travel arrangements (for example, flights with low-cost airlines) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

You're welcome to cancel or change your booking – just get in touch. You’ll be charged our normal cancellation or amendment fees. You’ll find these in our booking conditions.

We're closely monitoring changes that could affect your holiday or travel. If we need to make a change we'll contact you. But if you need to speak to us urgently, please get in touch.

Alternatively, please visit gov.uk/foreign-travel-advice

We're closely monitoring changes that could affect your holiday or travel. If we need to make a change we'll contact you. But if you need to speak to us urgently, please get in touch.

Alternatively, please visit gov.uk/foreign-travel-advice

The best way is to pay online at My booking. We don’t charge a fee for using debit or credit cards.

We don’t take American Express.

Yes. You can pay various amounts as you please before the balance due date by either paying online using 'My Booking' or over the telephone.

You can pay by debit or credit card at no extra charge.

We don’t take American Express.

Please give your travel advisor your voucher reference number at the time of booking or alternatively email our after sales team.

We understand that many customers prefer to plan their holidays early to secure their ideal tour and date, and we strongly recommend this since availability can become limited as the departure date approaches. While our holiday prices may fluctuate, our price promise ensures that once you book, the price of your holiday will remain fixed. You won’t face any surcharges, even if our costs go up.

We publish the latest information on our travel resources and updates page. If we need to make any changes because of global events we’ll get in touch to talk them over.

Of course! Please contact our after sales team.

You’ll receive your final holiday documents via email approximately 21 days prior to your departure.

Your balance is due 75 days before your departure date. The date will be detailed on your holiday confirmation.

The names and addresses of the hotels you will be staying at will be on your final travel document.

If you need these details in advance of receiving this document, then please email [email protected].

It’s a good idea to bring foreign currency for any excursions you’re going to take. You can also pay by credit or debit card in plenty of places – though you might want to check fees and let your card provider know you’ll be travelling.

In most cases, our flights are booked as part of a group reservation. As a result, many airlines do not allow online check-in for group bookings, and individual flight locator references may not be available in advance. This is standard airline policy and not something we're able to override. However, if you've upgraded your flights or booked on an individual basis, online check-in may be possible. This varies depending on the airline and fare type.

We understand that online check-in is important to many of our customers, and we appreciate that this can sometimes cause confusion. If you're unsure about your booking type or whether online check-in is available for your flight, please don’t hesitate to contact our after sales team.

Where permitted by the airline and fare type, we may be able to pre-book seats for you in advance of travel. Please note that many airlines now charge for seat selection prior to online check-in opening, and these fees can vary depending on the airline, route, and cabin class – some may be substantial. In many cases, complimentary seat selection is only available once online check-in opens, typically 24 to 72 hours before departure. Airline seating arrangements remain the responsibility of the airline, and while we understand the importance of sitting together, we cannot guarantee that specific seating arrangements will be possible without a confirmed pre-booking.

If seating is important to your travel experience, we strongly recommend discussing your options with our after sales team at the time of booking.

These details can be found in your final holiday documents. Alternatively, you may check the relevant airline’s website. Please ensure that your luggage dimensions comply with Titan’s guidelines, as this is necessary to allow safe and secure transport via our nationwide return shared chauffeur service.

If your holiday includes our nationwide return shared chauffeur service, each guest is permitted to travel with one suitcase and one standard item of hand luggage.

To ensure the comfort and safety of all travellers, as well as to facilitate seamless loading and transport, your suitcase must not exceed the following dimensions:

Height: 58cm (23") | Length: 73cm (29") | Width: 25cm (10")

Unfortunately, we're unable to accommodate more than one suitcase per person or any oversized luggage.

Please note that Titan Travel reserves the right to decline carriage for any items that do not meet the stated criteria. If separate or additional transport arrangements are required due to excess or oversized baggage, these will be at the traveller’s own expense.

We also kindly remind you that:

• Airline luggage allowances may differ and should be checked directly with the relevant carrier.

• Tour porterage services are based on one suitcase per person.

• Certain holidays may involve internal flights or boat journeys where stricter baggage restrictions apply.

To avoid inconvenience, delays, or disruption to your journey and that of fellow travellers, we respectfully request that all guests adhere to the above baggage allowance.

You can take a maximum of 100ml in single containers and no more than a total of one litre. Please check hand luggage restrictions at UK airports for full details here: gov.uk/hand-luggage-restrictions

If your airline needs extra details for the Advanced Passenger Information system, we’ll let you know when you book. It’s also a good idea to keep your details up to date in 'My booking'.

These are the hand luggage restrictions at UK airports: gov.uk/hand-luggage-restrictions

• European flights: at least two hours before your flight.

• Long haul flights: at least three hours before your flight.

• UK domestic flights: at least one hour before your flight.

Don’t worry, we’ll include these details in your final travel documents.

Many of our tours have optional excursions available. We recommend pre-booking them. Details of these will be sent to you along with your holiday confirmation and can also be viewed online on your 'My booking' account. If you want to add an excursion to your booking, then you can contact our after sales team.

You can read through the excursion details or ask one of our travel advisors. We’ll be happy to give you advice about whether a particular excursion is right for you – for example, if you have walking difficulties or an impairment.

It’s your decision, ultimately – unless we’re worried you won’t be safe, or could cause problems for other people on the tour.

Whether you need wheelchair assistance at the airport, a specific meal for a medical condition or a specific room for your needs and you’ve already booked, please take a look at our accessibility and support page.

If you’ve already booked and haven’t asked about assistance yet, please let us know at least 48 hours before you leave.

Please contact our after sales team.

The easiest way to do this is by accessing your booking via 'My booking'. Otherwise you can email us at [email protected] or contact our after sales team.

The easiest way to do this is by accessing your booking via 'My booking'. Otherwise you can email us at [email protected] or contact our after sales team.

The easiest way to do this is by accessing your booking via 'My booking' and navigating to the ‘payment history’ section. You’ll see what you’ve paid and when, as well as anything left on your balance.

You can pay by debit or credit card for no extra charge. We don’t take American Express.

We process refunds within 28 days of updating your booking. If we’re refunding to a debit or credit card, it can take up to 10 days after we've processed your refund for the money to reach you. If it hasn’t arrived by then, please get in touch.

Log in to My booking and go to the ‘payment history’ section. You’ll see what you’ve paid and when, as well as anything left to pay.

Once you’ve booked, write your booking reference number on your voucher and send it to 3 Pancras Square, London, N1C 4AG.

We understand that many customers prefer to plan their holidays early to secure their ideal tour and date, and we strongly recommend this since availability can become limited as the departure date approaches. While our holiday prices may fluctuate, our price promise ensures that once you book, the price of your holiday will remain fixed. You won’t face any surcharges, even if our costs go up.

Already booked but haven’t requested assistance yet? Please let us know at least 48 hours before departure so we can make the necessary arrangements.

Please find the full details of our privacy policy by clicking here.

Please click here to view Titan's full booking conditions.

Where a hotel has a swimming pool, the period when the pool is available is at the hotelier’s discretion and is often seasonal. This may be affected by weather or essential maintenance.

Just go to our online My booking service to log in.

Only the lead passenger can log in. You’ll need your booking number, surname and date of birth.

On our online My booking service you can pay online, update your details, see your itinerary, room or cabin and flight details.

Our price promise guarantees that once you’ve booked your holiday, your price is locked in and won’t increase, even if costs go up or prices fluctuate. This means you’ll never be charged more than what you initially paid.

Tipping is customary for obtaining good service in the majority of the countries that we visit. For service in restaurants, for instance, this can range between 10-20% depending upon the country you are visiting. Guidelines for tipping local guides, your tour manager and driver will be provided in our information pack sent with your Final Holiday Documents prior to travel.

A condition of your booking is that you’re suitably insured for your trip. We strongly recommend this is purchased as close to your booking date as possible, to cover you for any unforeseen cancellations. If you’re travelling within the next 12 months, are over 50 and are interested in a quote with Saga, please call 0800 302 9712.

If you have any concerns of fraudulent activity, please contact our after sales team immediately.

You can find the correct number on our contact us page.

Porterage is included on most of our tours but do double check the tour on our website as we'll let you know here.

Please note that if your tour includes rail travel, you will be responsible for your own luggage. There may be porters available at a local fee.

Some holidays involve visits to places at altitude, which may affect certain medical conditions. Our Sales department can give details of these tours if requested.

Legal requirements regarding the use of seat belts on coaches vary from country to country. We believe Health and Safety is paramount and so we will not use any seat that does not have another directly in front of it, unless a seat belt is fitted. The Tour Manager will continue to implement the system of seat rotation; however this may exclude certain seats where seat belts are not fitted.

Where the coach on tour has Wi-Fi, this will be indicated in the list of inclusions. Wi-Fi on board coaches is only suitable for light internet browsing, may have a restriction on the total number of users at one time, and availability may vary as connections are dependent upon the local signal strength of mobile networks. The service may also not be fitted to transfer coaches or those used for local services.

Tipping is customary for obtaining good service in the majority of the countries that Titan visit. For service in restaurants, etc this can range between 10 - 20% depending upon the country you are visiting. Guidelines for tipping local guides, your tour manager and driver will be provided in our information pack sent with your Final Holiday Documents prior to travel.

Where meals are included, please note that there may be a set or table d’hote menu and as part of a group booking included meals are generally eaten together at a designated time. When a choice of menu is offered, it is possible that you will have to make your meal selection in advance.

Please note that when requesting special dietary requirements, it should be appreciated that the choice is likely to be limited. Please discuss with your Tour Manager on arrival of any meal requests you many need to make.

Continental breakfast usually consists of tea/coffee, rolls and jam. A buffet breakfast usually consists of tea/coffee, a choice of breads, rolls or croissants, cereals, fruit, cheeses and cold meats.

During local and national holidays, certain facilities and museums may not be available and therefore sightseeing tours and shopping may be limited. Rest assured your Tour Manager will do all they can to ensure you see all you want to and be able to help with suggestions on free days.

We ask you speak to your Tour Manager immediately if you're unhappy with an aspect of your holiday, giving them the opportunity to put it right for you.

Thank you for taking the time to complete your survey, which allows us to put right any concerns to help improve things for future guests.

We're unable to respond to individual comments so if you do have a concern that you wish to discuss, please contact our Customer Service team by calling 01293 363204 or by emailing [email protected]. Please note we have 28 days, as per ABTA, to fully investigate your points and reply.

Titan Travel is unable to help with a claim, you must contact the relevant airline directly to clarify if your'e entitled to compensation and how to claim for this. You may need your flight confirmation number which we can provide for you, so please contact us via email at [email protected] with your booking number and we'll provide you with any specific details you may need to pursue your claim.

As advised on your paperwork from us, airlines have the right to amend seats at any point right up until departure. As long as they have provided you with similar seats on the aircraft, then we'll be unable to refund any fees paid.

Please contact us at [email protected] with details on the item itself and where the item was last seen, we'll then provide you with the relevant contact details for you to investigate further and arrange the return of your lost property. Titan are unable to arrange for the return of any lost property items nor will we ask our Tour Managers to bring back any items.

If you have lost or damaged luggage you will need to report this to the airline or baggage handling company before leaving the airport. You will be asked to fill out a property irregularity report (PIR) which will be used to assist in tracking your missing luggage and will also be required should you wish to make a claim for any damage caused.

Please be aware that airlines won't accept responsibility for damage that has not been reported to them while you're still at the airport.

We'll try our best to refund you within 14 days of your return however if you’ve not had your refund after this time, you can email us at [email protected] and we'll investigate this for you. If you booked your holiday via a travel agent, we will issue your refund via your agent and you will need to contact them for your refund.

We're sorry to hear you're unhappy with an aspect of your holiday. Please contact our Customer Service team by calling them on 01293 363204 or emailing them on [email protected]. Please note we have 28 days, as per ABTA, to fully investigate your points and reply.

Yes, whether you’re on a solo tour or not, you’ll always be able to return to the comfort of your own room. This gives you space whenever you need it, as well as comfortable surroundings where you can rest and get ready for the day or night ahead.

We’ll provide plenty of opportunities for you to get to know everyone else on the tour. That said, you’ll always have the freedom to socialise as much or as little as you want.

Not if you don’t want to. You can head along to an informal dinner led by your tour manager – they’ll let you know when and where to meet.

Yes. A lot of these people might be travelling solo for the first time and may well share the same concerns as you. We’ll organise activities, allowing you to get to know your fellow travellers and experience attractions first hand.

Of course – you’re more than welcome to join any of the regular departure dates for these tours. Groups tend to be a mix of couples, friends, families and single travellers, so there’s always a lovely, friendly atmosphere.

There are no mileage limits or supplements to pay for our nationwide return chauffeur service – we cover every UK address (with the exception of the Scottish Islands and Sark, where we’ll pick you up from a mainland address of your choice).

Our vehicles are no more than five years old, and they’re all valeted daily. During busy times, we may supplement our fleet with carefully selected private hire vehicles. We’ll always ensure these are of the same standard as our own. 

We can sort out free parking for you at any airport or port. Just let us know if you’d rather do this and we’ll make all the arrangements.

If flights to your destination are only available from London you will be given the option to take a connecting flight from your local airport – usually for a small supplement. We will still make sure you’re taken to and from your departure airport.

Booking conditions for connecting flights to London:-

• Connecting flights are subject to schedules and availability.

• Applicable supplements will be quoted once flight schedules become available, which may be after your initial booking date.

• Additional or higher non-refundable deposits may be payable for flights with low-cost airlines.

• Due to differing flight schedules, overnight accommodation may be required at an additional cost.

Please call our team on 808 258 3521 for more information.

It’s not usually possible to make a change to your pick-up time but rest assured that we have carefully planned your journey for comfort and timeliness. Please be ready promptly; we’re unable to wait for you, as this will delay other passengers. Titan Travel cannot accept any liability for loss or delay affecting your holiday if you’re not at the pick-up address on time.

We can only guarantee travel in the same vehicle as a friend if you are both travelling from one address.

The majority of Titan's nationwide return chauffeur service is not exclusive to one holiday booking and your vehicle may collect others on the way meaning your route can deviate from the most direct. 

Our driver will also be pleased to make comfort stops at your request; please discuss this with your driver before setting off. On some journeys, we may ask you to change vehicles en-route but only ever where it's comfortable to do so.

Please note there is a small step into most MPVs. If you have any mobility concerns, or if you’re taking a walker or wheelchair, please let us know (if you haven’t already) on 0800 988 5811.

With some COVID-19 rules and restrictions still in place there are a few details that you need to know. This information is subject to change. It’s your responsibility to monitor changes and ensure you fulfil all relevant criteria for travel. Rest assured that we’re on hand to help and answer any questions you might have.

Travel advice
It's your responsibility to check, understand and act on COVID-19 entry requirements detailed in the UK Government Travel Advice, gov.uk/foreign-travel-advice and recommend that you sign up to receive updates for the country(s) you’ll be travelling to. The information will include details such as the requirements for you to prove your vaccination status and whether any mask wearing will be required. Pre-departure COVID-19 tests may be required for customers who are not fully vaccinated.

COVID-19 testing
For details of our partner test provider, please visit titantravel.co.uk/safe-travel

COVID-19 symptoms or testing positive
If you become unwell on holiday due to any illness, your Tour Manager will be on hand to help you and liaise with our 24-hour Duty Officers if necessary. If there’s an outbreak of COVID-19 amongst your tour group, we’ll work with the local authorities and our team will be on hand to make sure you’re well looked after.

The health and wellbeing of our customers is of the utmost importance and that you can travel confidently in the knowledge that you're in safe hands with Titan. Our policies, including our Protection Promise and Flexi-Deposit, have been designed to make sure you feel safe and secure when you choose to travel with us and that you have greater flexibility and control over your holiday.

If you booked a holiday under Titan's Flexi-Deposit, you have the option to postpone or amend your holiday as many times as you like up to 75 days prior to departure at no extra fee.

With over 40 years' experience and as the most awarded UK tour company, we are committed to putting our customers first. By booking with Titan, you are also fully protected by ATOL and ABTA.

If you have any further questions or wish to talk to one of our expert travel advisors about your upcoming holiday or future travel plans, please contact our Aftersales team on 0800 988 5811.

The EU is introducing a new European Entry and Exit System (EES), which will change how UK passport holders enter and exit the European Union Schengen Area from 12 October 2025.

The EES is a new digital border control system which will replace manual passport stamping. It will record biometric data (facial image and fingerprints) for all non-EU nationals entering and exiting the Schengen Area and require you to present your passport, have a photo taken and provide fingerprints most EU states. If you are travelling with an airline, you will complete the process upon arrival into immigration at your destination. Eurostar travellers will be processed and completed at UK passport control.

No action is required prior to travel. We will ensure that any additional time required will be built into our itinerary planning and will notify you of any adaptions to your travel arrangements and assure you of our support and assistance for a smooth transition. Note: EU residents who are UK passport holders are exempt from EES

Currently you do not require an ETIAS for travel within Europe. It is expected that this will be required in 2025 although there is no confirmed date of when this will be required, as of yet.

Travel to the following countries will be subject to a valid ETIAS when this does come into force:

• Austria

• Belgium

• Bulgaria

• Croatia

• Cyprus

• Czech Republic

• Denmark

• Estonia

• Finland

• France

• Germany

• Greece

• Hungary

• Iceland

• Italy

• Latvia

• Liechtenstein

• Lithuania

• Luxembourg

• Malta

• Netherlands

• Norway

• Poland

• Portugal

• Romania

• Slovakia

• Slovenia

• Spain

• Sweden

• Switzerland.

We will contact guests when this comes into force.

Currently, British passport holders do not need a visa if you’re planning to spend less than 90 days in any 180-day period, in any Schengen country.

Please note the following advice is only valid for British Citizens.

Travel to a non-EU country

Some countries require at least 6 months validity beyond your planned date of return travel. You should check the expiry date on your passport and view the FCDO travel advice for the destination(s) you are visiting for confirmation of the specific rules.

Travel to an EU country

It is very important that you check your passport carefully as the rules have changed post-Brexit.

Check the passport issue date: Your passport must be no more than 10 years old when you enter your destination country.

Check the passport expiry date: For most EU countries you must have at least 3 months validity beyond your planned date of return travel. You should check the expiry date on your passport and view the FCDO travel advice for the destination(s) you are visiting for confirmation of the specific rules.

Whilst premium and fast track options are available, standard passport renewals can take up to 10 weeks, so you should take action as early as possible.

Passport and entry requirements can change before departure and whilst we’ll tell you if there are any material changes, it’s your responsibility to ensure that you understand and adhere to all entry requirements for the countries you’re visiting. We recommend you regularly familiarise yourself with the latest requirements. We’re unable to accept any responsibility if you cannot travel because you have not complied with any passport/entry/immigration requirements.

The 26 Schengen countries are:

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

No, airport transit visas are not required for British Citizens, however if you are flying via a non-Schengen Area country then we recommend you check this with the relevant embassy.

Following the UK’s exit from the EU, the Global Health Insurance Card (GHIC) has replaced the former EHIC. You can apply online at nhs.uk, a GHIC is free of charge. The card lets you obtain medically necessary state healthcare in most European countries (exceptions apply) at a reduced cost or sometimes free of charge, however it isn’t a replacement for travel insurance.

It’s best to check with your mobile phone provider before travel in order to avoid unexpected roaming charges.