Frequently asked questions

You can request or download a brochure online here.

Booking your Titan Travel holiday is easy, book online with the following steps:

1. On the homepage select your choice of destination, dates, number of passengers, holiday type, where you're departing from, and then select "see holidays". Note: not all fields need to be selected.

2. Click "See holiday details" to find out more about each holiday from the list. Once you've made your selection, press "Book now".

3. Review the information and select your transport option, followed by your hotel room type. You will then be asked to enter your details.

4. Once your passenger details are saved you will be able to make a deposit payment. If booking within 75 days of the departure date, you will be asked for the full payment. Our flexible deposit allows you more control and security to change your holiday up to 75 days before departure.

5. After making your deposit payment you will be provided with a booking reference and a confirmation email.

If you need further assistance, please call the sales team on 0800 988 5800.

If you are interested in booking a tour date beyond the currently advertised year, you can pre-register your interest. To do so we ask for a deposit of £50 per person, this will be refunded to you if you later decide you do not want to go ahead with booking. To pre-register your interest for a future tour date please contact us via [email protected] or call 01212999809

Please note, advance registration does not guarantee the availability of the holiday.

We accept both Visa and Mastercard card payments as well as bank transfer. Please note we do not accept Amex.

If you have a discount voucher that you would like applied to your booking please send the voucher in to us with an accompanying letter stating your name, address and booking number so the voucher can be applied to the correct booking. Please send this to our finance department at:

Accounts
Titan Travel
Enbrook Park
Folkestone
Kent
CT20 3SE

Gift vouchers can be requested with our After Sales department on 0800 988 5811.

A condition of your booking is that you’re suitably insured for your trip which must include COVID-19 cover. We strongly recommend this is purchased as close to your booking date as possible, to cover you for any unforeseen cancellations. If you’re travelling within the next 12 months, are over 50 and are interested in a quote with Saga, please call 0800 302 9712.

Unless otherwise specified on the tour page, we regret we cannot accept bookings for children younger than 12 years on the date of departure as our holidays are not suitable for children. Single parents or other adults travelling with children (under 18 years) should be aware that some countries require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before permitting the children to leave the country.

Further information on exact requirements can be obtained from the relevant embassy of the country/countries to be visited.

Immunisation requirements can change without notice and inoculations/precautions can be specified as a condition of entry, or just as an advisable precaution only. We will advise you of any destinations that stipulate compulsory inoculations as a condition of entry.

For other immunisations, local conditions are subject to change and we strongly suggest that you consult your GP or one of the specialist vaccination centres for more detailed and current information at your time of travel.

The Department of Health also offers travellers health advice on www.travelhealthpro.org.uk, www.fitfortravel.scot.nhs.uk or www.dh.gov.uk/travellers.

Where flight schedules allow, we can offer you the option to fly internationally from your local airport (subject to availability). When taking this option, your flight may not arrive at the same time as the main group, in which case it will be necessary for us to arrange a private transfer from the airport to your first hotel (and from your last hotel to the airport).

You must let us know if you or anyone in your party suffers from a serious medical condition or disability before a booking is made. Titan Travel cannot provide individual assistance with boarding coaches or other forms of transport, baggage handling, walking or other personal requirements, etc. and clients should be confident that they can do these tasks unaided. We are happy to give advice and assistance with the choice of your holiday, which will be dependent upon the nature of any disability. In order to ensure your enjoyment of the holiday, we ask all clients to provide full details of any disability or special requirements at the time of booking. Please see our Accessibility and Support page for more information.

Please note the following advice is only valid for British Citizens.

Travel to a non-EU country

Some countries require at least 6 months validity beyond your planned date of return travel. You should check the expiry date on your passport and view the FCDO travel advice for the destination(s) you are visiting for confirmation of the specific rules.

Travel to an EU country

It is very important that you check your passport carefully as the rules have changed post-Brexit.

Check the passport issue date: Your passport must be no more than 10 years old when you enter your destination country.

Check the passport expiry date: For most EU countries you must have at least 3 months validity beyond your planned date of return travel. You should check the expiry date on your passport and view the FCDO travel advice for the destination(s) you are visiting for confirmation of the specific rules.

Whilst premium and fast track options are available, standard passport renewals can take up to 10 weeks, so you should take action as early as possible.

Whilst we'll let you know if there is anything mandatory needed for your holiday, it is your responsibility to ensure that you understand and adhere to all entry requirements for the countries you’re visiting (and what’s required upon your return to the UK). Our partners at CIBT have created an accurate tool to help you easily check requirements. In addition, the Foreign, Commonwealth & Development Office’s travel advice also contains information on entry requirements. Passport and visa requirements can change before departure; therefore, we recommend you regularly familiarise yourself with the latest requirements. We’re unable to accept any responsibility if you cannot travel because you have not complied with any passport/entry/immigration requirements.

In general, you should apply for your visa around 10-12 weeks prior to your departure date (exceptions may apply). For all tours where a passport is required to be sent to an embassy, it should be noted that once your passport has been lodged with the embassies, you’ll be unable to retrieve it until the visa has been issued. It’s therefore important that you do not require your passport during this period. Titan Travel will not be liable if any delay occurs within the embassies. If you have already made other travel arrangements, please contact us prior to making your reservation.

Customers must obtain their own visas. Should you require assistance with your application, Titan Travel has partnered with CIBTvisas, 08448004650 for this purpose. They’ll provide guidance with the required documents; complete application forms online on your behalf; review your application before it’s submitted to the respective consulate or embassy thus avoiding delays; check the issued visa; and despatch your passport securely as per your instructions. Titan Travel visa applicants receive discounted rates compared to CIBTvisas’ retail/public fees.

The following tours do not require customers to obtain their own visa: Egypt's Timeless Riches, Cairo, Alexandria and a Nile Cruise, Magic of the Nile, Jordan with Ancient Petra, and the Captivating Cultures: A Grand Tour from Rome to Rajasthan by Private Plane.

Travellers who are not British Citizens can also check their visa requirements and usually, CIBT can assist with most nationals who reside in the UK. Their operating hours are Monday-Friday, 9am-6pm.

Please note you’ll be dealing with CIBTvisas direct and, whilst we recommend CIBTvisas, we will not be held responsible for any delays or problems encountered. In the event of cancellations or alterations to your holiday, our Booking Conditions apply, and we will not be held liable for any costs you may incur as a result. You’ll also be responsible for advising CIBTvisas of any changes or cancellations.

Other visa procurement providers are available, and it may also be possible to obtain your visa independently (sometimes at a lower cost), via the relevant country’s embassy website. Please visit the Foreign, Commonwealth & Development Office (FCDO) website, which provides up-to-date information and advice on each country’s entry requirements.

On selected cruises where a visa is required for a port of call, the cruiseline may arrange a group visa (included in the price of your holiday), however in some cases such as Russia, this group visa only allows you to join organised ship excursions and if you wish to explore independently you must apply and pay for your own visa.

The accommodation in hotels is often twin/double bedded rooms, the majority of which have a private bath/shower and toilet although occasionally this will be a shower and toilet only. On cruise ships, accommodation is in cabins with shower and toilet only. Please note that in rainforest, safari and desert locations, accommodation may be in lodges or campsites where standards may vary and toilet facilities may not be en suite.

The hotel ratings we show are aligned with official local ratings, where such a system exists. In countries with no official hotel grading system we have graded the hotel based on our interpretation of quality, in line with the expectations of our customers. Local standards do vary considerably, and official local ratings should be judged in line with other hotels in the same country, rather than against UK standards.

Of course, please contact After Sales by email [email protected] or call them on 0800 988 5811.

In most cases, the flights we book are made as a group booking and for most airlines this means you will be unable to check in online. However not all airlines are the same and in most cases if you have upgraded your flights you will be able to check in online.

We can pass seating requests to the airlines on your behalf. Please note however that whilst each airline will try their utmost to accommodate, we cannot guarantee that your choice of seats will be available or that seats together can always be obtained.

On some tours it may also be possible to pay a small airline fee to select specific seats. Availability to do this will vary depending on the airline/ticket type you are travelling with and aircraft cabin you are travelling in. Please enquire at the time of booking or give our after-sales team a call on 0800 988 5811 to discuss your options.

You’ll receive your Final holiday documents via email approximately 14 days prior to your departure.

Of course, please contact After Sales by email [email protected] or call them on 0800 988 5811.

Many of our tours have optional excursions that are available (and in many cases reccomended) to be pre-booked. Details of these will be sent to you along with your Holiday Confirmation and can also be viewed in your MyTitan account. If you want to add an excursion to your booking, then you can contact our After Sales team by email [email protected] or call them on 0800 988 5811.

Your balance is due 75 days before your departure date, the date will be detailed on your Holiday Confirmation.

Yes. You can pay various amounts as you please before the balance due date by either paying online using 'My Titan' or over the telephone.

The names and addresses of the hotels you will be staying at will be on your Final Travel Document.

If you need these details in advance of receiving this document, then please email [email protected].

The easiest way to do this is youve booked dierctly with us is by acessing your booking via the MyTitan section of our website. Otherwise you can email us at [email protected].

These details can be found on your Final Holiday Document; alternatively, you can check this on the relevant airline website. If luggage is departing the UK on a cruise, then there is no limit. However, in all instances, your luggage dimensions will still need to adhere to Titan's luggage dimensions to ensure we can safely secure them in your transfer vehicle. Titan's luggage dimensions can be found in the next answer down.

If your holiday includes Titan's nationwide return chauffeur service, you are allowed to take only one suitcase and one standard piece of hand luggage per person. The suitcase should be no larger than: height 58cm (23"), length 73cm (29"), and width 25cm (10").

We are unable to accommodate more than one suitcase per person, or any oversized pieces of luggage. Titan Travel reserves the right to decline carriage and must advise clients travelling with excess baggage, that should separate or additional transport arrangements be necessary, then these will be at the client’s own expense.

To avoid any problems with our transport arrangements, possible delay to your journey and inconvenience to your fellow travellers, please ensure that these baggage allowance conditions are adhered to.

Any dietary/medical/holiday requests should be stated at the time of booking. If there's anything that you would like to request after this time please contact the after-sales team on 0800 988 5811 at your earliest convenience.

The easiest way to do this when you've booked directly with us is by accessing your booking via the MyTitan section of our website. Otherwise, you can email us at [email protected].

If you're interested in upgrading your flights please request this at the time of booking or call our after-sales team on 0800 988 5811 for a quote.

Please note that all upgraded rooms are subject to the hotel’s availability at the time of request and are only guaranteed once confirmed. If you're looking to upgrade, please call our after-sales team on 0800 988 5811 for a quote.

Whether you need wheelchair assistance at the airport, a specific meal for a medical condition or a specific room for your needs and you’ve already booked, please take a look at our 'accessibility & support' pages here.

Of course, please try to advise at the time of booking otherwise you can contact After Sales on [email protected]. Although we endeavour to meet special requests, this is dependent upon our suppliers and we cannot guarantee that your requirements will be met.

Our Price Promise guarantees that once you’ve booked your holiday, your price is locked in and won’t increase, even if costs go up or prices fluctuate. This means you’ll never be charged more than what you initially paid. Additionally, if you need to change your booking, our Flexi Deposit allows you to transfer to a new date or tour without any extra fees, as long as changes are made before your final balance is due.

The health and safety of our customers is our highest priority. We take all reasonable steps to ensure safe and trouble-free holidays, with all of our suppliers meeting the industry-standard requirements we set out.

We’d also like to remind you of your own responsibilities in terms of your health and safety whilst on holiday. Safety and hygiene standards vary across the world, so we would always urge you to exercise more care when you're travelling. Here are some helpful tips for when you’re travelling abroad.

1. Study the fire instructions in your room to familiarise yourself with the location of the fire exits and the assembly point.

2. Ensure your hotel room is always locked, and put valuables in the room safe if there is one.

3. If tap water is unsafe in your destination, drink bottled water, avoid ice in drinks, and steer clear of fruit, veg or salad that might have been washed in tap water.

4. Avoid uncooked shellfish and seafood, and try to ensure food from street vendors or markets is freshly prepared and piping hot.

5. Take care when walking over uneven ground, around slippery pools or on steps to avoid trips and turned ankles.

6. Stay alert and take extra care when crossing road, sticking to marked crossings wherever possible (and remember which side the traffic will be coming from).

7. In any vehicle, wear a seat belt if there's one fitted.

8. If you need a taxi, ask your tour manager or hotel for the number of a reputable firm.

9. Ensure you've got adequate water and sunscreen when heading out for the day.

10. Be aware, and don't be afraid to walk away from situations where you don't feel comfortable.

Please find the full details of our privacy policy by clicking here.

Titan is a member of ABTA and holds an Air Travel Organisers License (ATOL) please click here to find out more.

Please click here to view Titan's full booking conditions.

Despite the fact that single rooms carry a supplement, single accommodation is sometimes not of the same size as twin/double accommodation. This is particularly the case in Europe due to the age and character of many hotels. Single rooms may not always be in the same area of the hotel as a twin/double, and the single supplement does not necessarily mean a twin/double room will be provided for single occupancy unless specifically stated.

Where a hotel has a swimming pool, the period when the pool is available is at the hotelier’s discretion and is often seasonal. This may be affected by weather or essential maintenance.

Please let us know of any mobility requirements for both travel and accommodation at the time of booking. Alternatively, if you have already booked please give our aftersales team a call on 0800 988 5811 and they will be happy to assist. For more information, please take a look at our ‘Accessibility & Support’ pages here.

Coach access to both places visited and hotels may be limited. This is particularly noticeable in Europe due to the historic nature of places/attractions visited. Cobbled streets, uneven steps and terraces are often found in the destinations we visit; it is therefore very important that you take extra care when walking and wear appropriate footwear.

Please take a look at our 'Accessibility & Support' pages here for further details.

Our suitability and pace guide has been designed so you can easily choose the right holiday for you. Please contact us if you have any doubt as to your suitability for our escorted tours, and we can discuss further with you about making the right decision.

Please note: This is a guide only. Please be aware that for each level you should also be comfortably able to manage the requirements set out in the lower levels. For cruising, this guide refers to the onboard experience and included excursions only. For more information on whether a holiday is suitable for you, please call our travel advisors on 0800 988 5800.

Where the term ’direct flight’ is applied, this refers to a flight involving no change of aircraft; however the aircraft may make stops en-route. Where a flight is indirect this will be advised to you, although airlines do change their schedules from time to time.

Porterage is included on most of our tours but do double check the tour on our website as we'll let you know here.

Please note that if your tour includes rail travel, you will be responsible for your own luggage. There may be porters available at a local fee.

Some holidays involve visits to places at altitude, which may affect certain medical conditions. Our Sales department can give details of these tours if requested.

Legal requirements regarding the use of seat belts on coaches vary from country to country. We believe Health and Safety is paramount and so we will not use any seat that does not have another directly in front of it, unless a seat belt is fitted. The Tour Manager will continue to implement the system of seat rotation; however this may exclude certain seats where seat belts are not fitted.

Where the coach on tour has Wi-Fi, this will be indicated in the list of inclusions. Wi-Fi on board coaches is only suitable for light internet browsing, may have a restriction on the total number of users at one time, and availability may vary as connections are dependent upon the local signal strength of mobile networks. The service may also not be fitted to transfer coaches or those used for local services.

Tipping is customary for obtaining good service in the majority of the countries that Titan visit. For service in restaurants, etc this can range between 10 - 20% depending upon the country you are visiting. Guidelines for tipping local guides, your tour manager and driver will be provided in our information pack sent with your Final Holiday Documents prior to travel.

Where meals are included, please note that there may be a set or table d’hote menu and as part of a group booking included meals are generally eaten together at a designated time. When a choice of menu is offered, it is possible that you will have to make your meal selection in advance.

Please note that when requesting special dietary requirements, it should be appreciated that the choice is likely to be limited. Please discuss with your Tour Manager on arrival of any meal requests you many need to make.

Continental breakfast usually consists of tea/coffee, rolls and jam. A buffet breakfast usually consists of tea/coffee, a choice of breads, rolls or croissants, cereals, fruit, cheeses and cold meats.

During local and national holidays, certain facilities and museums may not be available and therefore sightseeing tours and shopping may be limited. Rest assured your Tour Manager will do all they can to ensure you see all you want to and be able to help with suggestions on free days.

We ask you speak to your Tour Manager immediately if you're unhappy with an aspect of your holiday, giving them the opportunity to put it right for you.

Thank you for taking the time to complete your survey, which allows us to put right any concerns to help improve things for future guests.

We're unable to respond to individual comments so if you do have a concern that you wish to discuss, please contact our Customer Service team by calling 01293 363204 or by emailing [email protected]. Please note we have 28 days, as per ABTA, to fully investigate your points and reply.

Titan Travel is unable to help with a claim, you must contact the relevant airline directly to clarify if your'e entitled to compensation and how to claim for this. You may need your flight confirmation number which we can provide for you, so please contact us via email at [email protected] with your booking number and we'll provide you with any specific details you may need to pursue your claim.

As advised on your paperwork from us, airlines have the right to amend seats at any point right up until departure. As long as they have provided you with similar seats on the aircraft, then we'll be unable to refund any fees paid.

Please contact us at [email protected] with details on the item itself and where the item was last seen, we'll then provide you with the relevant contact details for you to investigate further and arrange the return of your lost property. Titan are unable to arrange for the return of any lost property items nor will we ask our Tour Managers to bring back any items.

If you have lost or damaged luggage you will need to report this to the airline or baggage handling company before leaving the airport. You will be asked to fill out a property irregularity report (PIR) which will be used to assist in tracking your missing luggage and will also be required should you wish to make a claim for any damage caused.

Please be aware that airlines won't accept responsibility for damage that has not been reported to them while you're still at the airport.

We'll try our best to refund you within 14 days of your return however if you’ve not had your refund after this time, you can email us at [email protected] and we'll investigate this for you. If you booked your holiday via a travel agent, we will issue your refund via your agent and you will need to contact them for your refund.

We're sorry to hear you're unhappy with an aspect of your holiday. Please contact our Customer Service team by calling them on 01293 363204 or emailing them on [email protected]. Please note we have 28 days, as per ABTA, to fully investigate your points and reply.

Yes, whether you’re on a solo tour or not, you’ll always be able to return to the comfort of your own room. This gives you space whenever you need it, as well as comfortable surroundings where you can rest and get ready for the day or night ahead.

We’ll provide plenty of opportunities for you to get to know everyone else on the tour. That said, you’ll always have the freedom to socialise as much or as little as you want.

Not if you don’t want to. You can head along to an informal dinner led by your tour manager – they’ll let you know when and where to meet.

Yes. A lot of these people might be travelling solo for the first time and may well share the same concerns as you. We’ll organise activities, allowing you to get to know your fellow travellers and experience attractions first hand.

Of course – you’re more than welcome to join any of the regular departure dates for these tours. Groups tend to be a mix of couples, friends, families and single travellers, so there’s always a lovely, friendly atmosphere.

There are no mileage limits or supplements to pay for our nationwide return chauffeur service – we cover every UK address (with the exception of the Scottish Islands and Sark, where we’ll pick you up from a mainland address of your choice).

Our vehicles are no more than five years old, and they’re all valeted daily. During busy times, we may supplement our fleet with carefully selected private hire vehicles. We’ll always ensure these are of the same standard as our own. 

We can sort out free parking for you at any airport or port. Just let us know if you’d rather do this and we’ll make all the arrangements.

If flights to your destination are only available from London you will be given the option to take a connecting flight from your local airport – usually for a small supplement. We will still make sure you’re taken to and from your departure airport.

Booking conditions for connecting flights to London:-

• Connecting flights are subject to schedules and availability.

• Applicable supplements will be quoted once flight schedules become available, which may be after your initial booking date.

• Additional or higher non-refundable deposits may be payable for flights with low-cost airlines.

• Due to differing flight schedules, overnight accommodation may be required at an additional cost.

Please call our team on 808 258 3521 for more information.

It’s not usually possible to make a change to your pick-up time but rest assured that we have carefully planned your journey for comfort and timeliness. Please be ready promptly; we’re unable to wait for you, as this will delay other passengers. Titan Travel cannot accept any liability for loss or delay affecting your holiday if you’re not at the pick-up address on time.

We can only guarantee travel in the same vehicle as a friend if you are both travelling from one address.

The majority of Titan's nationwide return chauffeur service is not exclusive to one holiday booking and your vehicle may collect others on the way meaning your route can deviate from the most direct. 

Our driver will also be pleased to make comfort stops at your request; please discuss this with your driver before setting off. On some journeys, we may ask you to change vehicles en-route but only ever where it's comfortable to do so.

Please note there is a small step into most MPVs. If you have any mobility concerns, or if you’re taking a walker or wheelchair, please let us know (if you haven’t already) on 0800 988 5811.

With some COVID-19 rules and restrictions still in place there are a few details that you need to know. This information is subject to change. It’s your responsibility to monitor changes and ensure you fulfil all relevant criteria for travel. Rest assured that we’re on hand to help and answer any questions you might have.

Travel advice
It's your responsibility to check, understand and act on COVID-19 entry requirements detailed in the UK Government Travel Advice, gov.uk/foreign-travel-advice and recommend that you sign up to receive updates for the country(s) you’ll be travelling to. The information will include details such as the requirements for you to prove your vaccination status and whether any mask wearing will be required. Pre-departure COVID-19 tests may be required for customers who are not fully vaccinated.

COVID-19 testing
For details of our partner test provider, please visit titantravel.co.uk/safe-travel

COVID-19 symptoms or testing positive
If you become unwell on holiday due to any illness, your Tour Manager will be on hand to help you and liaise with our 24-hour Duty Officers if necessary. If there’s an outbreak of COVID-19 amongst your tour group, we’ll work with the local authorities and our team will be on hand to make sure you’re well looked after.

The health and wellbeing of our customers is of the utmost importance and that you can travel confidently in the knowledge that you're in safe hands with Titan. Our policies, including our Protection Promise and Flexi-Deposit, have been designed to make sure you feel safe and secure when you choose to travel with us and that you have greater flexibility and control over your holiday.

If you booked a holiday under Titan's Flexi-Deposit, you have the option to postpone or amend your holiday as many times as you like up to 75 days prior to departure at no extra fee.

With over 40 years' experience and as the most awarded UK tour company, we are committed to putting our customers first. By booking with Titan, you are also fully protected by ATOL and ABTA.

If you have any further questions or wish to talk to one of our expert travel advisors about your upcoming holiday or future travel plans, please contact our Aftersales team on 0800 988 5811.

Currently, British passport holders do not need a visa if you’re planning to spend less than 90 days in any 180-day period, in any Schengen country.

Please note the following advice is only valid for British Citizens.

Travel to a non-EU country

Some countries require at least 6 months validity beyond your planned date of return travel. You should check the expiry date on your passport and view the FCDO travel advice for the destination(s) you are visiting for confirmation of the specific rules.

Travel to an EU country

It is very important that you check your passport carefully as the rules have changed post-Brexit.

Check the passport issue date: Your passport must be no more than 10 years old when you enter your destination country.

Check the passport expiry date: For most EU countries you must have at least 3 months validity beyond your planned date of return travel. You should check the expiry date on your passport and view the FCDO travel advice for the destination(s) you are visiting for confirmation of the specific rules.

Whilst premium and fast track options are available, standard passport renewals can take up to 10 weeks, so you should take action as early as possible.

Passport and entry requirements can change before departure and whilst we’ll tell you if there are any material changes, it’s your responsibility to ensure that you understand and adhere to all entry requirements for the countries you’re visiting. We recommend you regularly familiarise yourself with the latest requirements. We’re unable to accept any responsibility if you cannot travel because you have not complied with any passport/entry/immigration requirements.

The 26 Schengen countries are:

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland.

No, airport transit visas are not required for British Citizens, however if you are flying via a non-Schengen Area country then we recommend you check this with the relevant embassy.

Following the UK’s exit from the EU, the Global Health Insurance Card (GHIC) has replaced the former EHIC. You can apply online at nhs.uk, a GHIC is free of charge. The card lets you obtain medically necessary state healthcare in most European countries (exceptions apply) at a reduced cost or sometimes free of charge, however it isn’t a replacement for travel insurance.

It’s best to check with your mobile phone provider before travel in order to avoid unexpected roaming charges.