Latest Travel Updates

Due to the ongoing outbreak of COVID-19 (Coronavirus) across the world, Titan has taken the decision to not operate any of its departures up to 01 October 2020.

Whilst we know this decision will bring disappointment to many of our customers, we believe this is the responsible action needed to ensure the safety and well being of our customers and employees at this time.

All customers affected have been contacted via post explaining the travel options available and next steps. Alternatively, you can access all information now on your My Titan account via the documents section.

We wish to welcome all customers affected back on a Titan tour at a later date when we are confident we can deliver the high-quality experience that is expected from a Titan holiday.

Thank you for your patience and ongoing support.

When you book with Titan, you book with confidence that you’ll be looked after from the moment you’re picked up from home till you’re dropped safely back after your holiday.

Titan’s Protection Promise has been created to make sure all customers feel safe and secure when travelling on an escorted tour with us. Full details on Titan’s Protection Promise.

In light of the on-going outbreak of COVID-19 and the impact it is having on international travel across the world, Titan is pleased to extend its ‘Peace Of Mind’ policy to all customers who are due to travel up to the end of October 2020.

This policy will provide you with the option and peace of mind to postpone your departure or transfer onto another holiday from January 2021, subject to availability, with no cancellation or amendment fee.

As a thank you for your continued support, if you postpone or rebook onto a new holiday under Titan’s ‘Peace Of Mind’ policy by 31 July 2020 you will also benefit from the following additional discounts:

• •£50pp off any UK short break
• •£125pp off any river cruise or European tour (excluding UK short breaks)
• •£200pp off any ocean or long-haul tour

We’re pleased to remind you that your money and holiday is safe and fully protected with Titan through our ABTA membership and ATOL licence.

If you wish to cancel a holiday that is deemed safe to travel by the FCO, Titan’s standard cancellation policy applies.

Thank you once again for your understanding and continued support. We look forward to welcoming you on a Titan holiday once normal travel resumes.

We are sorry that we have been unable to fulfill your holiday due to the ongoing outbreak of COVID-19.

Please rest assured that we are currently processing all requested refunds for cancelled holidays and are working through these as quickly as we can. Please note, due to the numbers of customers affected this may take a little longer than usual. 

We wish to welcome you back on a Titan tour at a later date when we are confident we can deliver the high-quality experience that is expected from a Titan holiday.  Our full programme is available online, including Titan’s latest Worldwide brochure for 2021 holidays.

Thank you for your patience and continued support at this time.

We really do hope that the options available mean you won’t cancel your holiday plans. If you do decide to cancel and the FCO has deemed your destination(s) to be safe to travel to, then standard booking conditions and cancellation charges will apply.

We understand that there is still uncertainty surrounding holidays that are set to depart this autumn due to the ongoing COVID-19 outbreak. As such, we will be relaxing our final payment terms by removing the condition for full holiday balances to be paid 75 days prior to departure. This will apply to all customers due to depart before 01 November 2020.

A member of our team will be in contact with all affected travellers by 31 July with an update on their holiday and next steps. We advise you wait until this communication has been received before paying your holiday balance.

Absolutely. We still have many customers who are booking holidays with us. We want to give our customers the peace of mind that whatever situation arises from COVID-19, you will be in safe hands.

Titan is pleased to announce the launch of its new Flexi-Deposit, allowing customers to confidently book a future holiday with just a £49 deposit. Available on all new bookings made before 30 September 2020, the Flexi-deposit provides customers with the option to amend their booking up to 75 days prior to departure at no extra fee should their situation or circumstances change.

Our Price Promise also protects you against any price drops after you’ve booked your holiday. If a holiday is discounted last-minute, you will automatically be refunded the difference.

From our team of experts here and at our destinations, we will keep our customers continuously updated. With over 40 years’ experience as an escorted tour specialist, we are committed to putting our customers first. By booking with Titan, you are also fully protected by ATOL and ABTA.

If you are still worried, there is information on our website. We’re constantly monitoring what is happening, and will be putting the latest information on our travel with confidence page.

Alternatively, please contact one of our travel experts by calling 0800 988 5811 or email aftersales@titantravel.co.uk and we will be happy to discuss any of your concerns.

Further information and advice on COVID-19 can be found in the useful links below.

For the latest government guidance, visit www.gov.uk/guidance

For the latest ABTA advice on travelling abroad visit www.abta.com/news/coronavirus-outbreak

For the latest health advice, visit www.nhs.uk

If you’re about to travel abroad and seek health advice for your upcoming holiday destination, visit www.travelhealthpro.org.uk

If you’re due to travel with Titan on an upcoming holiday and have recently returned from another overseas trip, we advise you to check the entry requirements via the FCO foreign travel advice page to check if there are any specific restrictions in place for the destination you are due to visit.