Latest Travel Updates

Due to the ongoing outbreak of COVID-19 across the world, Titan has made the difficult decision to temporarily suspend all operation of its touring programme from 16 March 2020 until 30 April 2020.

Whilst we know this decision will bring disappointment to many of our customers, we believe this is the responsible action needed to ensure the safety and well being of our customers and employees at this time.

We wish to welcome all customers affected back on a Titan tour at a later date when we are confident we can deliver the high-quality experience that is expected from a Titan holiday.

Due to the high volume of bookings affected, we kindly ask you to refrain from contacting the team at this time. We will be contacting all customers in order of departure date with bookings set to depart within the next 48 hours treated as priority.

Thank you for your patience and ongoing support.

In light of the on-going outbreak of COVID-19 and the impact it is having on international travel across the world, Titan is pleased to introduce its new ‘Peace Of Mind’ policy for all customers who are due to travel up to the end of June 2020. 

This policy will provide customers with the option and peace of mind to postpone their departure or transfer onto another holiday from September 2020 until December 2021, subject to availability, with no cancellation or amendment fee.

As a thank you for their continued support, all customers who wish to transfer a holiday under Titan’s ‘Peace Of Mind’ policy will have the following credit option applied:

• •£50pp off any UK short break
• •£125pp off any river cruise or European tour (excluding UK short breaks)
• •£200pp off any ocean or long-haul tour

We’re pleased to remind you that your money and holiday is safe and fully protected with Titan through our ABTA membership and ATOL licence.

For customers who wish to cancel a holiday that is deemed safe to travel by the FCO, Titan’s standard cancellation policy applies.

Please note, we’re currently experiencing a high volume of calls and wait times are a little longer than we would like.

Thank you once again for your understanding and continued support. We look forward to welcoming you on a Titan holiday once normal travel resumes.

Following the recent government announcement that British nationals should avoid all non-essential foreign travel for 30-days, we have made the decision to cut short a number of Titan holidays.

We are truly sorry for the disappointment this will cause and hope you will understand that whilst this situation is beyond our control, we are acting with the best of intentions in ensuring the well-being and safety of our customers is not compromised.

We will be contacting all customers affected within two weeks of their return to the UK with further information in regards to a holiday refund. All refunds will be calculated pro-rata, based on how much of your holiday was provided. We will endeavour to process all payments as soon as possible, but due to the number of customers affected, this may take up to 6 weeks.

We are aware of media reports suggesting that over-70s may be asked to self-isolate. At this time, the government has not confirmed or offered any official advice on this matter. Titan continues to monitor the situation very closely and will continue to follow all government instructions as and when they are announced.

We are aware of the recent announcement from the district administration of Garmisch-Partenkirchen, that the 42nd Oberammergau Passion Play will be postponed until 2022 due to the ongoing COVID-19 outbreak. Titan supports this announcement with the health of all our customers and performers involved in show the highest priority.

We know how disappointing and unsettling it can be to have to change a much-anticipated holiday in the eleventh hour and wanted to reassure all customers affected that your holiday and money remains 100% protected with Titan thanks to our ABTA and ATOL license.

If you are due to travel on an Oberammergau holiday in 2020 we kindly ask for your patience whilst we establish the full extent of the options available to you. Please refrain from calling the team in regards to your booking at this time; we will be contacting all customers affected over the coming weeks with a full update on the situation.

Thank you in advance for your patience and on-going support.

We are aware of the recent government announcement made on 12 March 2020 in which all travellers over the age of 70 or those who have an underlying health issue have been advised not to travel on a cruise in the immediate future.

In light of this announcement, it is with sadness that we have taken the difficult decision to cancel all Titan’s river cruise departures up to the end of April 2020. We are sorry for the disappointment this news will bring.

Our team is currently working extremely hard to contact all customers affected to discuss their travel options via telephone or post in the next two to three days.

If you are due to travel on a river cruise from 01 May 2020 we kindly ask you to bear with us whilst we establish the full extent of the FCO advice in relation to future river cruises. We will provide an update on this page as soon as we have it.

We wish to reassure our customers that all Titan holidays are ATOL protected and should Titan have to cancel your holiday for any reason, you will receive a full refund.

Our phones are likely to be very busy over the coming days and would like to thank you in advance for your patience and on-going support.

We are aware of the recent government announcement made on 12 March 2020 in which all travellers over the age of 70 or those who have an underlying health issue have been advised not to travel on a cruise in the immediate future.

In light of this announcement, it is with sadness that all travellers who fall into this group will not be allowed to travel on any ocean cruise booked with Titan up to the end of April.

Our team is currently working extremely hard to contact all customers affected to discuss their travel options via telephone or post in the next two to three days.

Following the announcement made by the Foreign and Commonwealth Office on 12 March, Fred. Olsen has made the decision to cancel all sailings departing up until 23 May 2020. Our team is currently working hard to contact all customers affected to discuss their travel options via telephone or post in the next two to three days.

If you are due to travel on a non-Fred. Olsen ocean cruise from 01 May 2020 we kindly ask you to bear with us whilst we establish the full extent of the FCO advice in relation to future ocean cruises. We will provide an update on this page as soon as we have it.

Our phones are likely to be very busy over the coming days and would like to thank you in advance for your patience and on-going support.

We really do hope that the options available mean you won’t cancel your holiday plans. If you do decide to cancel and the FCO has deemed your destination(s) to be safe to travel to, then standard booking conditions and cancellation charges will apply.

We are sorry that we have been unable to fulfill your holiday due to the ongoing outbreak of COVID-19. 

Please rest assured that we are currently processing all refunds for cancelled holidays and are working through these as quickly as we can. Please note, due to the numbers of customers affected this may take up to 6 weeks.

We are currently experiencing exceptionally high call volumes and kindly ask customers to refrain from contacting the team regarding refunds to help us process all requests as quickly as possible. 

We wish to welcome all customers affected back on a Titan tour at a later date when we are confident we can deliver the high-quality experience that is expected from a Titan holiday. 

Use the search above to see all our tours and our latest Worldwide brochure is due to land in April.

Thank you for your patience and continued support at this time.

Titan has introduced a new Peace Of Mind policy for all customers due to travel up to June 2020. This will provide you with the peace of mind to postpone your departure or transfer onto another holiday from September 2020 until December 2021, subject to availability, with no cancellation fee or penalties.

All deposits under the new Peace Of Mind policy will be held securely by Titan Travel and transferred onto your new booking. Your final balance will move in line with your amended booking and is required to be paid 75 days prior to your new departure date as per Titan’s normal terms and conditions.

We advise all customers travelling beyond June 2020 to continue with all holiday payments unless FCO advice changes and customers are unable to travel. Final balances are required to be paid 75 days prior to departure, or as advised at the time of booking and stated on your confirmation invoice. We’d like to reassure all customers that should Titan have to cancel your holiday for any reason after your final balance has been paid, you will receive a full refund or the option to postpone or transfer onto a different Titan holiday at a later date.

If your final balance is not paid in time, Titan reserves the right to cancel your travel arrangements subject to normal terms and conditions.

Absolutely. We still have many customers who are booking holidays with us. We want to give our customers the peace of mind that whatever situation arises from COVID-19, you will be in safe hands. By booking with Titan, you are also protected by ATOL and ABTA. Our Price Promise also protects you against any price drops after you’ve booked your holiday. If a holiday is discounted last-minute, you will automatically be refunded the difference. From our team of experts here and at our destinations, we will keep our customers continuously updated. With over 40 years’ experience as an escorted tour specialist, we are committed to putting our customers first.

If you are still worried, there is information on our website. We’re constantly monitoring what is happening, and will be putting the latest information on our travel with confidence page.

Alternatively, please contact one of our travel experts by calling 0800 988 5811 or email aftersales@titantravel.co.uk and we will be happy to discuss any of your concerns.

Further information and advice on COVID-19 can be found in the useful links below.

For the latest government guidance, visit www.gov.uk/guidance

For the latest ABTA advice on travelling abroad visit www.abta.com/news/coronavirus-outbreak

For the latest health advice, visit www.nhs.uk

If you’re about to travel abroad and seek health advice for your upcoming holiday destination, visit www.travelhealthpro.org.uk

If you’re due to travel with Titan on an upcoming holiday and have recently returned from another overseas trip, we advise you to check the entry requirements via the FCO foreign travel advice page to check if there are any specific restrictions in place for the destination you are due to visit.