ABTA and ATOL
At Titan, our customers’ peace of mind is paramount, and our responsibility to you goes beyond the holiday itself. We know how important it is that, from the moment you book, you can be certain that your money is completely secure and you are fully financially protected. In accordance with UK law, Titan complies fully with all regulations that exist to provide consumer protection. And as an ATOL-licenced and ABTA-regulated company, we offer the highest level of financial protection to our customers.
Your Financial Protection and Peace of Mind
Titan Travel is a trading name of ST&H Ltd. We are a Member of ABTA, membership number Y174X. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com, or you can contact them via post at ABTA, 30 Park Street, London SE1 9EQ. Tel 020 3117 0500. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
ST&H Ltd also holds an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 0308). All the flights and flight-inclusive holidays are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to www.atol.org.uk/ATOLCertificate.
Holiday organisers are required by law to state arrangements for the repatriation of customers in the event of insolvency. In the unlikely event of ST&H Ltd becoming insolvent the CAA/ABTA will ensure that you are not stranded abroad and you would be refunded any money that you have already paid us. Items not purchased through ST&H Ltd will not be protected under the ST&H Ltd ABTA or ATOL licences. ST&H Ltd is also licensed by the Irish Commission for Aviation Regulation (Licence No. T. A. 0598) to carry on business in the Republic of Ireland as a travel agent.
Check our ABTA membership