Hotels can vary in terms of the facilities they offer to guests with reduced mobility or another disability.
It's therefore essential that you discuss your requirements with one of our travel advisors at the time of booking. They will be able to check the tour suitability for you to ensure you make the right choice.
If a particular room type, such as an adapted room or a room with a walk-in shower, is required as a result of any disability, we’ll contact the hotel to check if such a room is available and endeavour to secure it for you where possible before you commit to a booking. We’ll do the same if there is a particular feature you require, such as a fridge for medication. Please note that an extra cost may apply if an adapted room is only available in an upgraded room type.
Titan tour managers and the hotel staff are unable to provide any level of personal care. Therefore you may choose to travel with a companion who can provide the assistance you need. Please be aware that both we and our suppliers reserve the right to request that you travel with a companion where we consider it necessary for safety or operational reasons.
It is important to be aware that most river vessels and small ships don’t have lifts, and the stairs between decks can often be steep. Some excursions involve a fair amount of walking, sometimes over uneven surfaces. Please also note that on river cruises it's common for two or more ships to moor alongside each other at a berth, and on these occasions you'll need to walk through the other vessels when embarking or disembarking. We’re not able to confirm in advance when this will be the case.
If you have a disability or reduced mobility and are considering a river cruise, please discuss this with your travel advisor at the time of booking.
Each of our tours has been given a rating from 1 to 3, with 3 being the most strenuous. You’ll see these ratings within the holiday details both in our brochures and on our website. It’s really important that you contact us before booking if you are in any doubt regarding the suitability of a tour. Please use the following information as a guide:
- Level 1 – Overall a leisurely paced holiday which includes mostly short days and days at leisure. This holiday may involve walking reasonable distances, including over uneven ground and negotiating stairs, and there may be periods of standing. You might also be required to board and alight from different types of transport.
- Level 2 - A moderately paced holiday with more long days. Excursions may require moderate walking at a steady pace, and you might be required to walk further distances, including over mixed terrain and up and down stairs.
- Level 3 - A faster paced holiday. You’ll need a good level of fitness and mobility in order to partake in physical activities, such as longer walking tours over greater distances, which could include hikes or treks over challenging terrain and varying inclines.
Please note: This is a guide only. Please be aware that for each level you should also be comfortably able to manage the requirements set out in the lower levels. For cruising, this guide refers to the onboard experience and included excursions only.
Excursions will vary in terms of how active they are. They can range from panoramic tours where the majority of sightseeing will take place from your vehicle, to strenuous activities covering uneven terrain and walking distances of over a mile.
We'll send you a detailed itinerary for your holiday at least eight weeks before departure with information regarding excursions. If you're in any doubt as to the suitability of the excursions, please contact us and we’ll be happy to discuss these with you.
If you require a wheelchair or scooter to take part in an excursion, this will need to be collapsible so it can be safely stored in the coach. You'll also need to be able to fold or dismantle your wheelchair or scooter yourself and lift it into the coach's luggage hold, or be accompanied by a travelling companion who can do this for you.
While we always try to use the most comfortable, well-equipped vehicles for our excursions, we are often limited by what's available in a particular destination. So regrettably, if you're unable to manage the steps onto a coach or other vehicle, you won’t be able to join the excursion. This is due to the variety of vehicles used dependent on destination. In addition, as the vehicles used for excursions differ from place to place, there may be restrictions as to what mobility aids can be carried.