Everyone here places great emphasis on customer service, and so much energy, effort and teamwork goes into creating our holidays. From our enticing brochures and thoughtfully planned itineraries, to the expert tour managers and fantastic VIP door-to-door service, a Titan holiday is the complete package, allowing travellers to truly relax and get the most out of their holiday right from the start.
Phil Ellis, Product Manager
I have 14 years’ experience in the travel industry, ten of those as a product manager. I’ve travelled extensively and am always enthusiastic about discovering new and interesting places that few people have experienced – and introducing them into our itineraries!
I have a love for wildlife and often find myself being drawn back to Africa to search those ever-active plains. I recently returned from visiting the gorillas and chimpanzees of Uganda – a life-affirming experience and one which created memories that’ll never fade.
I focus on putting together our tours in Africa, the Middle East, the Indian subcontinent, Central Asia and China. Recently, I’ve expanded my portfolio by venturing into northern Europe and the Baltic regions. I’m extremely excited about developing these areas further and creating some exciting new tours for our clients to experience.
For me, the most important thing when putting together an itinerary is understanding what Titan customers really want to experience, while ensuring that we interact with local life and don’t become voyeurs. It’s vital for me to meet the many people who bring our journeys to life in each destination face to face. It gives me the opportunity to personally thank them for taking such great care of our travellers, and I also take the chance to instil in them the Titan ethos – so our travellers always receive the service and experience they’re expecting.
The first thing that struck me when I joined Titan was how everyone within the business really cared about the customers. I strongly believe that our tour managers and guides breathe extra life into our tours, and their professionalism and expertise allow our customers to relax and enjoy their holiday to the fullest.
Jayne White, Product Manager
I’ve enjoyed 27 years in the travel industry, with seven years overall here at Titan. I look after a diverse product range, including North America, the UK and Switzerland. I’ve travelled the length and breadth of Canada and Switzerland, and am enjoying expanding my travel list to much of the USA and UK.
My two favourite trips from 2017 were both to the States. The first was experiencing our Awe-inspiring National Parks tour first hand, while the second was a visit my favourite state: Oregon. To this day, though, the most thrilling moment I’ve had on my travels was in Alaska, where I watched humpback whales swimming in their natural habitat. It’s closely followed by seeing polar bears in the wild in Churchill Manitoba, Canada – wildlife moments really do stay with you forever. (As you can probably imagine, I’m very excited about my trip to see grizzly bears in beautiful British Columbia later this year!)
What really makes the difference on our tours is the range and quality of inclusions – each member of our product team really cares about delivering the very best experience. We listen to feedback from customers and tour managers, and strive to continually refine and enhance our itineraries so we deliver a ‘holiday of a lifetime’.
Cassie Stickland, Product Manager
I’m incredibly passionate about travel, and have spent time living overseas in the USA and continental Europe. I love experiencing different cultures and getting off the beaten track to seek out the best and most unique experiences for our clients.
My favourite travel experience to date was seeing orangutans and pygmy elephants up close and personal in Malaysian Borneo – amazing. I also loved exploring Chile. The country has so much to offer in terms of variety – great wine regions, cosmopolitan cities, lake districts and national parks, the Atacama Desert and the fjords of Patagonia. Having visited six out of the seven continents worldwide, a trip to Antarctica is next on my list!
I started out in the travel industry in a product and operations role, which gave me valuable insight into the ins and outs of what makes a holiday run smoothly and all the details that need to be absolutely perfect to ensure we’re delivering exceptional experiences. Six years later, I am now responsible for some fantastic far-flung destinations – Australia, New Zealand, Japan, Southeast Asia and Central & South America.
The itineraries we create here at Titan allow our customers to see the best of a destination, as well as giving them the freedom to relax, unwind and enjoy activities pertaining to their own particular interests. Whether it’s architecture, food or culture, our expert tour managers and local guides are always on hand to point them in the right direction and give them hints and tips that are just not readily available when travelling independently.
Alison Porter, Product Manager
I’m the newest member of the team here at Titan, but I’ve worked in the travel business for more than 20 years, finding and sculpting holiday itineraries. Although I’m well-travelled across all four corners of the globe, I have a real passion for European adventures. I lived in Austria for nearly a decade, and most recently I’ve spent time travelling through Croatia (with fond memories of drinks and delicious seafood at Makarska’s harbourside restaurants).
My tours focus on southern Europe, and I love being able to offer such exciting itineraries so close to home. It’s fantastic to be able to deliver an expectant group of people into a whole new culture with only a short flying time.
From enchanting scenery and stunning lakeside locations, to historic cities and new culinary delights, there is a wealth of new experiences to enjoy and take home as lasting memories.
In my eyes, the best bit about travelling with Titan is the fact that we do all the hard work for you. We ensure that all the must-see sights are covered, but also that some of the lesser-known gems are included – nothing gets forgotten, so all you have to worry about is enjoying the experience. We also always try to make sure you’ll get a flavour of your destination, featuring tastings where appropriate to encourage you to try local and regional specialities.
