Information about travelling with your assistance dog
If you need to travel with an assistance dog, please make sure you let us know at the time of booking, whether you are travelling overseas or within the UK. If you've already booked and now need to notify us of this please contact our Travel Needs team on 0808 239 4755.
Airlines must accept all assistance dogs for air travel without charge, unless a second seat is required. Dogs will normally sit in the space on the floor in front of the seat. If it is not possible for the dog to sit there or the dog is of a larger breed, then an airline may charge for a second seat in order for there to be enough floor space for the dog to lie down. It's essential that you let us know if you plan to take your assistance dog with you on the flight as soon as possible. A safety harness should be taken on the plane to enable your dog to be secured during take-off and landing.
An airline may ask for confirmation that your dog has been trained by a recognised dog training organisation. In the UK these organisations are members of Assistance Dogs UK.
An assistance dog will need to comply with the rules of the Pet Travel Scheme, on international flights to other EU countries. For those outside the EU, you will need to check local quarantine rules.