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Travelling by air

How we can help you if you’re travelling by air

If you have a disability or reduced mobility, you’re entitled to support, commonly known as ‘special assistance’, when travelling by air.

Your right to special assistance applies when:

  • You fly on any airline from an EU airport
  • You fly on an EU registered airline to an EU airport

This means airports and airlines must provide help and assistance, which is free of charge, to ensure you have a stress-free journey.

Special assistance is available to anybody who may need help to travel such as the elderly, people with a physical disability, such as wheelchair users, and those who have difficulty with social interaction and communication, such as those with autism or ADHD.

Help is available from the moment you arrive at the relevant helpdesk at the airport and can cover:

  • Your journey through the departure airport.
  • Boarding the aircraft and during the flight.
  • Disembarking the aircraft.
  • Transferring between flights and travelling through your destination airport.

If you would like us to arrange any assistance at the airport or on the aircraft, please let us know at the time of booking, or if you've already booked and now need to notify us of any special requirements please contact a member of our Travel Needs team on 0808 239 4755  .Please provide at least 48 hours’ notice if you require assistance.

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