Travelling by air

When you arrive at the airport you’ll need to make your own way to one of the assistance points in the terminal. Airports must have assistance points at various places in the airport boundary – this may include drop-off points, car parks, train stations and bus terminals. Your VIP driver will be able to help direct you to the appropriate location, if asked.

Airlines may decide that for safety reasons you must travel with a carer. This can be a travelling companion of your choice who is able to provide the assistance you require. Each airline should make all reasonable efforts to ensure that you and your companion can sit next to each other.

Airlines are responsible for communicating essential information about a flight in accessible formats. If you require a personal or alternative type of safety briefing it is important that you notify us in advance so this can be arranged.

If you use a mobility aid such as a wheelchair or scooter, you’ll need to give us some information in advance about the equipment, including its make and model. This will be passed on to the airline to ensure that it is loaded and stowed safely during the flight and is not a fire risk.

Some airlines may have restrictions relating to what equipment you can take and how much - these can vary depending on who you fly with. Please contact us so we can look into any restrictions for you.  

Many airlines will want to see a medical certificate if you’re taking large quantities of medication. You must have a certificate if you’re taking more than 100ml of medicine in liquid or gel form through security.

You should be able to use supplementary oxygen if you need to. As airline policies vary, some will provide oxygen for you to use free of charge but some may charge a fee.

If an airline allows you to bring your own oxygen (usually contained in a Portable Oxygen Concentrator - POC), in most cases there will be no charge for this. However, as all airline policies differ please check with us at the time of booking. If you've already booked and now require the use of oxygen, please contact our Travel Needs team on 0808 239 4755 .