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    Employment Opportunities

    Work for Titan Travel

    We currently have multiple vacancies please see below for details. To apply please email your CV and a covering letter to personnel@titantravel.co.uk

    | Product Executive – Southern Europe | Product Assistant - Long Haul x2 | Air Analyst | Casual Chauffeur Drivers


    Product Executive - Southern Europe


    Job Title: Product Executive - Southern Europe

    Reports to: Product Manager

    Working Hours: 35 Hours per week

    Location: Redhill, Surrey

    Summary of role: To administer and operate all day-to-day functions of the assigned geographical product area(s), providing comprehensive administrative and contracting support to the Product Manager. Work with the Product Manager at all times to ensure products are delivered to the high standards expected by our clients.

    Main Duties:

    • Ensure information in relation to the creation and maintenance of the product range is presented to all relevant internal departments accurately, on schedule and in accordance with specific guidelines.
    • Act as the main point of contact for day-to-day queries from within the business, taking a proactive approach to resolving issues and setting procedures in place for the future. 
    • Contracting and negotiating with all suppliers as requested by the Product Manager to meet target net rates, making informed recommendations to the Product Manager as required. 
    • Administer all yield management requests from the Product Manager such as price and discount amendments, additional departures, increasing capacity or consolidating departures as required.
    • Ensure all information provided to Production is accurate. 
    • Delegate and distribute work to Product Assistants and play a key role in their development and motivation, ensuring workflow remains constant and of a high standard.  
    • Ensure smooth administration and communication of changes to products communicating internally to all relevant departments
    • Take on ad hoc projects as required, which may involve investigating and researching new products, analysing competitor activity, reviewing internal company procedures etc. 
    • Assist in the quality control process, contacting suppliers where needed and finding solutions to any quality concerns. 
    • Assist the Customer Services team in communicating with and reclaiming ex-gratia where required.
    • To react immediately to world events in order to ensure client safety and concern, and be available to assist in the office in the event of a crisis. 
    • Deputise for the Product Manager in their absence.
    • Good attention to detail, methodical approach
    • Happy and comfortable working with systems
    • Must be able to concentrate on the task for the whole period:  it will be difficult/impossible to flit in and out

    Capability, Knowledge and Experience:

    • Problem solving ability and commercially astute
    • Excellent relationship management skills 
    • Creative thinker and able to identify opportunities
    • Customer centred approach in all holiday product development and an understanding of customers’ expectations
    • Committed to quality of experience, service and the customer journey
    • Highly organised
    • High level of attention to detail, accustomed to working to deadlines and in a fast paced business environment

    If you’re interested in applying please contact Personnel@titantravel.co.uk


    Product Assistant - Long Haul x2


    Job Title: Product Assistant - Long Haul x2 (1 Permanent and 1 Maternity Cover)

    Reports to: Product Managers

    Working Hours: 35 Hours per week

    Location: Redhill, Surrey

    Summary of role: Provide full administrative support to the Product Manager and Product Executive in the creation, contracting and day-to-day administration of all tours and other products relating to the assigned geographic area(s). Ensure the continual smooth running of the operation through effective communication to internal and external parties; retaining a level of productivity at all times to provide high standards of client satisfaction.

    Main Duties:

    • Ensure information in relation to the creation and maintenance of the product range is presented to all relevant internal departments accurately, on schedule and in accordance with specific guidelines. 
    • Act as the main point of contact for day-to-day queries from within the business, taking a proactive approach to resolving issues and setting procedures in place for the future. 
    • Contracting and negotiating with all suppliers as requested by the Product Manager to meet target net rates, making informed recommendations to the Product Manager as required. 
    • To build excellent supplier relationships.
    • To attend and take a proactive role in the resolution of all significant incidents/ operational issues, communicating any necessary information to other relevant parties.
    • To develop and maintain an overarching awareness of marketing materials which may be impacted by operational issues and decisions – to communicate these to Content in a timely and detailed manner.
    • Develop a thorough knowledge of designated products in order to make valued decisions regarding the product operation and the impact of any effect that an unforeseeable
    • Administer all yield management requests from the Product Manager such as price and discount amendments, additional departures, increasing capacity or consolidating departures as required.
    • Ensure all information provided to Production is accurate. 
    • To check Tour Manager Operational Itineraries for contractual and operational input.

    Capability, Knowledge and Experience:

    • Problem solving ability and commercially astute
    • Customer centred approach in all holiday product development and an understanding of customers’ expectations
    • Committed to quality of experience, service and the customer journey
    • Highly organised
    • An excellent communicator and motivator. 
    • High level of attention to detail, accustomed to working to deadlines and in a fast paced business environment

    Personal Characteristics:

    • Pro-active and self-motivated
    • Excellent communication skills
    • Team player

    If you’re interested in applying please contact Personnel@titantravel.co.uk


    Air Analyst


    Job Title: Air Analyst

    Reports to: Production Manager

    Working Hours: 35 hours per week

    Location: Redhill, Surrey

    Summary of role: An expert in airlines and aviation, this role holds responsibility for ensuring that Titan’s aviation set up, operations and processes are robust and adhere to all internal and industry requirements., and that system data and structure is correct at all times.

    Main Duties: 

    • To work alongside the Product Managers and Aviation Managers and obtain the required product information to enable efficient set up and operation of the product. To question and ensure that the information is complete for purpose
    • To establish and develop excellent relationships with all internal departments to ensure that they provide/receive an excellent service and be able to answer any of their queries and requests, and improve communication from internal customers and external suppliers
    • To administer all aspects of the air contracts and the operation of these contracts within the sales environment. 
    • Provide the Sales division with operational support, resolving any queries within service standard to ensure the best possible outcome for the customer and their journey with us
    • Work with Supplier Accounts to resolve non-paid invoices and investigate and gain authorisation for  any non-contracted costs..
    • Working awareness of other team member’s products in order to assist with queries in their absence.
    • Monitor and chase for air allocation confirmations, escalating to the Aviation Purchasing Manager where problems may arise.
    • To manage and maintain flight allocations for your given product area once they are on sale.  This is to include reviewing our allocation of seats and commitment levels to ensure minimal non costed exposure to the business.
    • Action all amendments/ schedule changes to contracted flights and advise relevant departments as necessary. This will include investigating to exhaust all possible alternatives to any given change analysing the costs and calculating the impact on the business without compromising on the holiday experience provided to the customer.
    • Assist in dealing with any product related Air issues experienced by Field Services and the Duty Officers.
    • Upload passenger names/special requests/passport information into the airline pnr’s/ or own systems accurately and at the correct time, using different methods.
    • Provide all relevant documentation including manifests to Ticketing and / or despatch timely and accurately.
    • Manage email accounts from airlines and taking any required actions.
    • Take action on any pre seating allocation splits that may arise to ensure an efficient customer journey.

    If you’re interested in applying please contact Personnel@titantravel.co.uk


    Casual Chauffeur Drivers


    Job Title: Casual Chauffeur Drivers

    Rate of Pay: £10.77 per hour

    We are looking for drivers in the following areas:

    • Heathrow – 1 positions available
    • Cardiff - 1 positions available
    • Southend - 1 position available
    • Exeter – 1 position available 
    • Sherborne - 1 position available
    • Manchester - 1 position available
    • Preston - 1 position available
    • Wigan -1 position available
    • Redditch - 1 position available
    • Newcastle - 1 position available
    • Kings Lynn -1 position available

    Qualifications / Requirements:

    • Must have held a full UK driving license for a minimum of 12 months
    • Must be PHD licensed with R&B Council. (The company will aid you in obtaining this license, however fees do apply*)
    • Must have their own computer or access to a computer (all paperwork / timesheets are completed online)
    • Good Customer Service
    • Available to do overnights
    • Flexible working hours
    • Must be available for interview dates in April 2015

    Please note this is casual work and therefore no guarantee of hours, allocation of work is dependent on your availability.  
    For an insight as to what the job entails click here.

    If you are interested in one of the above position please email your postal code, CV and location in which you applying for to Charlotte.smith@titantravel.co.uk 

    *Total Licence fee = £337.00 excluding cost of medical. 50% of the licence fee will be reimbursed over a 3 month period.


    NO RECRUITMENT AGENCIES PLEASE