Titan - inspiring travel
    My Titan - Manage My Booking
    BOOK ONLINE OR CALL0800 988 5823
    Opening Times

    Employment Opportunities

    Work for Titan Travel

    We currently have multiple vacancies please see below for details. To apply please email your CV and a covering letter to personnel@titantravel.co.uk

    | Temporary Online Marketing Data Input Assistant | Part-time Airport Services Assistant | Customer Services Executive | Sales Consultant | Casual Chauffeur Drivers


    Temporary Online Marketing Data Input Assistants x 4


    Job Title: Temporary Online Marketing Data Input Assistants x 4

    Reports to: Online Marketing Manager

    Working Hours: 35 Hours per week (Temporary position for up to 5 weeks)

    Location: Redhill, Surrey

    Summary of role: To assist the Online marketing team with the data input of products and generic content, ready for the launch of the new Titan website.

    Capability, Knowledge and Experience:

    • Good attention to detail, methodical approach
    • Happy and comfortable working with systems
    • Must be able to concentrate on the task for the whole period:  it will be difficult/impossible to flit in and out

    Personal Characteristics:

    • Adaptable/flexible 
    • Self-confident
    • Pro-active and self-motivated
    • Positive and outgoing in approach to work

    If you’re interested in applying please contact Personnel@titantravel.co.uk. Closing date for applications is 21st April 2015.


    Part-time Airport Services Administrator


    Job Title: Part-time Airport Services Administrator

    Reports to: Airport Services

    Working Hours: 21 Hours per week (Candidates must have a flexible approach to these hours. The role requires longer working hours in peak periods May/June and September/October)

    Location: Redhill, Surrey

    Summary of role: Summary of role:To work closely with the Airport Services Coordinator to provide back up and support to the Airport Reps and deputise in their absence. To provide accurate information to the Airport Reps to enable them to provide a first class service to our clients departing and arriving from specific locations within the UK.

    Responsibilities:

    • Assisting with the production of the Airport Services monthly Airport Roster.
    • Answering queries and providing support for the Airport Reps
    • Create Tour paperwork for the Airport Reps and ensure that the content is accurate and user friendly.
    • On a daily basis email Porters at LGW and LHR and pre book their services for our departing tours.
    • Update Tour Files with Late changes/bookings/cancellations.
    • When necessary email the Port Reps their paperwork for their allocated duties.
    • On a daily basis upload Tour paperwork to the Airport Services website.
    • To assist with the authorisation, completion and submission of the Airport Reps Expenses and Timesheets.
    • Ensure reps details and contact details are correct and regularly updated as appropriate
    • Maintaining and updating the Airport Services manuals and inventories as appropriate

    Capability, Knowledge and Experience:

    • Excellent administrative and organisation skills.
    • Excellent written and verbal communication skills.
    • Ability to work to tight deadlines and prioritise individual workload.
    • Constructive and enthusiastic approach to problem solving.
    • Exceptional attention to detail.
    • Good knowledge of the Taurus and DPS booking system would be ideal ut not essential
    • Good working knowledge of Excel.

    Personal Characteristics:

    • Adaptable/flexible 
    • Self-confident
    • Pro-active and self-motivated
    • Positive and outgoing in approach to work

    If you’re interested in applying please contact Personnel@titantravel.co.uk. Closing date for applications is 21st April 2015.


    Customer Services Executive


    Job Title: Customer Services Executive

    Reports to: Customer Services Manager

    Working Hours: 35 hours per week over a Monday - Friday period

    Location: Redhill, Surrey

    Job Description Summary:

    • To work as part of the Customer Services team responding to Client questionnaires, correspondence and resolving complaints.
    • To be pro-active in resolving Customer Service issues by phone.
    • Assist with Visa administration.
    • Assist with Insurance issues administration

    Responsibilities: 

    • Respond and resolve complaints registered with the Customer Service team by clients post-holiday.  
    • Develop a good knowledge of the tours allocated, company processes and procedures, brochure content, Booking Conditions and appropriate codes and legislation reflected in Booking Conditions.
    • Liaise and cultivate relationships with other departments, within the company, and suppliers. Obtain reports and where appropriate obtain repayment or credits from suppliers.
    • Respond by call or if necessary by writing to all letters received from clients after they have travelled, agreeing appropriate levels of compensation with the Customer Services Manager as necessary.
    • Should any outstanding letters require an urgent response, to be flexible in the hours being worked and assist other team members as required
      Answer any phone calls received from clients in an appropriate and sensitive manner, listening to problems or complaints and addressing any issues.
    • When required take responsibility for the teams admin, manning the Customer Service Inbox, Open mail, stamping, scanning, recording numbers and distributing correspondence to the relevant department.
    • Document all necessary information to ensure that an accurate and up to date data log is kept for all aspects of the department, ensuring that all filing is kept up to date at all times.
    • Attend monthly, or as desired, Customer Services meetings to discuss any issues or improvements within the Customer Service area. 
    • Monitor recurrent complaints and record them drawing these to the attention of the Customer Service Manager and the Quality Team to effect improvements on individual holidays.
    • Produce and distribute pre-flight letters, when sign off approval has been received from the Product Operations Team.All day to day running of the administration requirements for ensuring TMs receive accurate paperwork for each departure they conduct.

    If you’re interested in applying please contact Personnel@titantravel.co.uk. Closing date for applications is 21st April 2015


    Sales Consultant


    Job Title: Sales Consultant

    Reports to: Sales Team Leader

    Location: Redhill, Surrey

    Hours: 35 hours per week over a Monday - Sunday period

    Summary of role: To quote and book Sales elements required for all Titan the brands whilst ensuring exquisite service is maintained at all times on after sales calls.

    Responsibilities:

    • Offer a professional, efficient and polite service on every call.
    • Quote and book the following elements, Upgrades, Holiday Additions, Extended Stays, Tour Only and Late Bookings.
    • Answer all client questions regarding their itinerary and pricing.
    • To be able to deal with difficult client calls and to resolve to an amicable end.
    • Achieve and exceed individual yearly-agreed Sale’s target.
    • To have the ability to up sell on every booking by identifying any elements clients may have overlooked.
    • To read and understand all brochure content and booking procedures before holidays go on sale.
    • To know and understand the company’s booking terms and conditions.
    • Supply  and follow up all quotes within a 24/48-hour turn around period.
    • Dealing with all telephone enquiries post-sale/pre-departure
    • To action client balance payments by credit card.
    • To respond, in writing, to all client/agent letters within 28 days of receipt.
    • Look to resolving all clients enquiry’s regarding their booking.
    • To keep the call abandoned rate to the required minimum
    • To amend/correct any bookings as necessary
    • To deal with tactical airline offers

    If you’re interested in applying please contact Personnel@titantravel.co.uk. Closing date for applications is 21st April 2015.


    Casual Chauffeur Drivers


    Job Title: Casual Chauffeur Drivers

    Rate of Pay: £10.77 per hour

    We are looking for drivers in the following areas:

    • Heathrow – 1 positions available
    • Cardiff - 1 positions available
    • Southend - 1 position available
    • Exeter – 1 position available 
    • Sherborne - 1 position available
    • Manchester - 1 position available
    • Preston - 1 position available
    • Wigan -1 position available
    • Redditch - 1 position available
    • Newcastle - 1 position available
    • Kings Lynn -1 position available

    Qualifications / Requirements:

    • Must have held a full UK driving license for a minimum of 12 months
    • Must be PHD licensed with R&B Council. (The company will aid you in obtaining this license, however fees do apply*)
    • Must have their own computer or access to a computer (all paperwork / timesheets are completed online)
    • Good Customer Service
    • Available to do overnights
    • Flexible working hours
    • Must be available for interview dates in April 2015

    Please note this is casual work and therefore no guarantee of hours, allocation of work is dependent on your availability.  
    For an insight as to what the job entails click here.

    If you are interested in one of the above position please email your postal code, CV and location in which you applying for to Charlotte.smith@titantravel.co.uk 

    *Total Licence fee = £337.00 excluding cost of medical. 50% of the licence fee will be reimbursed over a 3 month period.


    NO RECRUITMENT AGENCIES PLEASE