Employment Opportunities
Work for Titan Travel - Current job vacancies include:
We currently have multiple vacancies please see below for details. To apply please email your CV and a covering letter to personnel@titantravel.co.uk.
Job Title: Casual Driver in Essex, Birmingham or Heathrow
Reports to: Transport Operations Manager
Location: Essex, Birmingham or Heathrow areas
Hours: Totally driven by you, our busy periods are April, May, September, October and the Christmas period.
Person Specifications
Skills, Knowledge & Behaviours Required:
You must:
- have held a full DVLA driver's licence for motor cars for at least 12 months prior to application
- be a fully competent driver
- be physically and mentally fit
- have a sound knowledge of the UK motorway system
- be a 'fit and proper' person (relating to previous criminal or traffic convictions, conduct, etc).
Technical Qualifications Required:
- Full UK Driving Licence
- Private Hire Driving Licence issued by Reigate and Banstead BC (this is partly paid for by Titan Travel)
All our Drivers must be licensed by Reigate and Banstead Council. Not only is this the law, it also means our passengers will know Titan provide a safe and reliable service. New licences can take about 8 weeks, depending on receipt of a clear CRB.
Main Tasks
The tangible outputs that this role produces are:
- The collection and delivery of clients for the company’s VIP Home Departure Service.
- The first and last person our clients meet, therefore the need to be professional at all times whilst taking them to the airport/station/port.
Job Title: Helpdesk Consultant
Department: Helpdesk
Reports to: Helpdesk Team Leader
Location: Based at Titan House, Crossoak Lane, Salfords, Surrey, RH1 5EX
Person Specifications
Skills, Knowledge & Behaviours Required:
- Excellent administration skills and a high attention to detail
- To work on own initiative as well as a part of a team
- Ability to find solutions to potential problems as they arise
- A flexible, enthusiastic approach with the ability to provide support to a team
- To work well under pressure, prioritise workloads and work to deadlines
- Travel industry experience preferred
- Excellent customer service and telephone manner
- Overseas travel for business purposes is a requirement
- Adopt a flexible, enthusiastic and driven approach to achieving the financial goals of the business
- Contribute to maintaining a high level of housekeeping and attention to health and safety issue so as to create a healthy and safe working environment
- Willingly carry out any other duties deemed appropriate by the Company in line with the company Employee Handbook
Technical Qualifications Required:
- Amadeus skills preferred
- Good knowledge of MS word/Excel/Outlook
- To have passed the FSA insurance exam and understand the company insurance policy (training given)
- Excellent Taurus knowledge (training given)
- Ability to read airline contracts preferred
Purpose Statement:
The Helpdesk is a key function within our organisation. We are seeking an enthusiastic, organised team player who posses an excellent telephone manner. This exciting and diverse role offers a number of challenges working within a busy call centre environment
Main Tasks
- Dealing with all telephone enquiries post-sale/pre-departure
- Establish from outset of the call exactly what Client/Agent requires.
- Offer a professional, exquisite customer service on every call.
- Look to resolving all clients enquiry’s regarding their booking.
- To be fully conversant with the booking module
- Ensure all relevant information is entered correctly.
- To know and understand the companies booking terms and conditions
- To action client balance payments by credit card.
- Action client cancellations and refunds
- To action clients transfer of bookings
- To sell any additional extras to client/agent’s that may enhance their holiday experience i.e. optional excursions, upgrades, easy rider services
- To quote for and sell travel insurance, including the reading of the compulsory script
- To be fully self sufficient in all aspects of the Taurus Travel System (training provided).
- To respond, in writing, to all client/agent letters within 28 days of receipt.
- To respond to all client/agent e-mails within 48 hours of receipt.
- To action Product date changes within the system
- To action Product itinerary changes within the system
- To action Product price changes within the system
- To keep the call abandoned rate to the required minimum
- To amend/correct any bookings as necessary
- To deal with tactical airline offers
- Brochure requests
- Mailing deletions
- Advise clients by telephone of any late changes to tours
The tangible outputs that this role produces are:
- The client booking process after sales is dealt with excellent service, ensuring repeat clients
- Company outstanding balances are debited quickly and efficiently to enhance cashflow
- Answering calls with the monthly minimum abandoned rate
- To reach monthly optional excursion/insurance targets
- To process cancellations and minimise financial loss by switch selling
- To obtain the required telephone grade according to the company training programme
There will be project work to complete, which should be done in a professional manner.
The duties listed are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Managers and staff may be required to undertake additional duties, responsibilities and projects as appropriate.
Job Title: Training and Development Executive
Department: Training
Reports to: Sales Manager – Sales Areas and Sales Director – Company Wide
Location: Based at Titan House, Crossoak Lane, Salfords, Surrey, RH1 5EX
Job Title: Independent Self-Employed Tour Managers
Department: Tour Managers
Reports to: Head of Tour Management
Location: Based at Titan House, Crossoak Lane, Salfords, Surrey, RH1 5EX
Titan Travel is the multi-award winning tour operator of Quality Escorted Holidays Worldwide and due to the increase in our Escorted Tour Programme we are looking to recruit further experienced self employed Tour Managers for our worldwide programme.
Titan Tour Managers handle every aspect of travel for a group of clients, providing a comprehensive in-depth commentary on the county and places visited on the tour. They ensure a smooth and successful running of the tour as well as providing full assistance at check in at hotels and airports alike. Tour Managers are responsible for all the administration, paperwork and optional excursions on the tour whilst adhering to Company reporting policies and procedures.
Successful candidates will have a minimum of two years recent worldwide Tour Management experience. A second language is desirable for European Tours.
To apply, please send your current curriculum vitae, enclosing a covering letter with full details of your relevant Tour Management experience - how long you have been an Independent Tour Manager and where exactly you have worked and taken tours to: Carol Garrod, Deputy Head of Tour Management Titan House, Crossoak Lane, Salfords, Surrey, RH1 5EX or email: tourmanagers@titantravel.co.uk
NO RECRUITMENT AGENCIES PLEASE
Job Title: Training and Development Executive
Department: Training
Reports to: Sales Manager – Sales Areas and Sales Director – Company Wide
Location: Based at Titan House, Crossoak Lane, Salfords, Surrey, RH1 5EX
Person Specifications
Skills, Knowledge & Behaviours Required:
- Competent in all aspects of Pangea.
- Excellent geographical/product knowledge.
- Excellent administrative and organisation skills.
- Strong and decisive leader.
- The ability to communicate effectively with others in a learning environment.
- The ability to role out and deliver all training content.
- Comprehensive knowledge of the booking module and all terms and conditions.
- Self motivated, proactive and enthusiastic.
- Good knowledge of area of responsibility.
- Able to work under pressure and be able to meet course deadlines.
- Adopt a flexible, enthusiastic and driven approach to achieving the training needs of the business.
- Willingly carry out any other duties deemed appropriate by the Company in line with the company Employee Handbook
Technical Qualifications Required:
- Competent use of Word, Excel and Power Point.
- To have passed the FSA insurance exam and understand Titans insurance policy.
- Comprehensive knowledge of Pangea.Train
- Good understanding of Amadeus.
Main Tasks
- To liaise with Managers, Sales Director and HR to identify staff training and development requirements, across the business.
- To have a high level of understanding of Pangaea and products in order to effectively monitor and improve both individual staff development and department efficiency.
- To plan and deliver solutions to individuals and departments, development needs, as agreed.
- To identify and monitor all training costs and assist with preparation and management of training budget.
- To assist customer facing staff to ensure good working relationships are maintained with our customers and suppliers, and improved as a result of training and development.
- Responsibility for Training and Incentive Budget.
- Contribute to maintaining a high level of housekeeping and attention to health and safety issue so as to create a healthy and safe working environment
- UK Training for Travel Agents.
- To plan effectively, write and deliver all core-training programmes and produce all training material for Sales Division, Transport and any department that requires your services. All courses should result in a measurable improvement in staff performance and be created with the company objectives in mind.
- Achievement of customer service levels.
- Achievement of turnover and profit targets.
- Reduction of error levels.
- To provide follow up and ongoing coaching to assist staff and Managers to achieve and maintain new skill levels.
- To identify and recommend cost effective outside training courses and organisations, where appropriate.
- Build in-house knowledge bank and library for internal/external courses.
- To report back on measurable improvements in staff performance as a result of training and coaching to Managers and Sales Director.
- To take joint responsibility with Assistant Personnel Manager for all Company Inductions, in line with set agreed procedures.
- To book all internal/external training programmes, ensuring clear procedures, guidelines and expectations are set and agreed with Line Managers.
- To take full responsibility for all Pangea training for new inductions.
- To take full responsibility with Sales Director for Sales Division incentive schemes. Agreeing criteria, targets, and prizes. Launch and regular update to ensure momentum is sustained and successful outcome achieved.
- To travel to other offices and/or divisional meetings to present and/or train new courses and/or procedures.
- To take full responsibility for the Company Educational programme, pulling together a comprehensive programme of trips, with full educational training programme, briefings and debriefings where necessary.
- To take full responsibility for collating all Sales errors, pulling spreadsheet together and circulating to Sales Management Team with suggestions for any coaching/training.
The tangible outputs that this role produces are:
- Competent, equipped trained work force throughout the Titan group.
- Motivated and knowledgeable training team.
There will be project work to complete, which should be done in a professional manner.
The duties listed are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Managers and staff may be required to undertake additional duties, responsibilities and projects as appropriate.