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    Employment Opportunities

    Team Leader
    Department: Sales  
    Reports to: Team Leader

    Working hours: 35 hours per week over a Monday – Sunday period

    Summary of role

    Jointly responsible for the Sales/Helpdesk and Tour Services/Moves team, giving clear challenging targets in line with company financial requirements and agreement of the Sales/Helpdesk Manager.

    Offering full support to the teams, giving clear challenging targets in line with company financial requirements and agreement of the Sales Manager.

    To be the first point of contact to assist with the needs of the team.

    Main Duties

    • Give clear, challenging objectives and targets for your team.
    • Meet and where possible exceed all company and individual financial targets.
    • Regularly listen to calls and provide telephone coaching with the support of the training team, ensuring the team are reaching their coaching targets
    • Produce when required team stats on conversion calls, revenue and where applicable take action to improve any areas of concern.
    • Regular 1:1’s and team meetings to ensure your team members are fully focused and motivated. This will also allow for an opportunity to receive feedback from your team, and then for you to take appropriate action.
    • Performance management of staff members.
    • Work with management team to reduce errors and take appropriate action where necessary.
    • Responsibility for supplying the Sales team with all necessary information in connection with any Titan driven changes.
    • Close liaison with Product Managers to ensure that a full briefing is given before the issue of any major change correspondence is sent.
    • Ensure team are clear on all Marketing activity and have received the relevant training prior to launch.
    • Ensure team maximise on every sales opportunity to increase revenue and profit on each booking.
    • Produce monthly bonus results and where applicable take action to improve any areas of concern
    • Ensure customer complaints are resolved satisfactorily. Both verbally and written.
    • Collating errors made by team, report these to line manager and training department.
    • Authorise all annual leave and overtime requests, sick forms and ensure these are passed to HR for monthly payroll.
    • Action the teams’ monthly payroll.
    • Cover in the Sales Managers absence.
    • Be able to confidently produce daily, weekly and monthly reports as requested by the Management team.
    • Produce and update relevant procedure manuals
    • Ensure all Moves are logged on the master product work log and booking amendment log.
    • Liaise with Market Performance to ensure that we have the best possible outcome for clients who are consolidated at the same time using commercial acumen to keep costs to a minimum.
    • To ensure the team aim to retain a minimum 80% of consolidated clients.
    • To aim to retain 25% of clients who wish to cancel by switch selling.
    • Ensure that all efforts on travel needs are met in order that clients can book their required tour.
    • Cover the Sales department along with the other members of management team, after 5pm, weekends and Bank Holidays

    If you’re interested in applying please contact Personnel. Closing date for applications is 20th March 2015

    Customer Services Advisor

    Department: Customer Services  
    Reports to: Assistant Customer Services Manager 
    Working hours: 35 hours per week over a Monday – Friday period

    Summary of role
    To work as part of the Customer Services team responding to Client questionnaires, correspondence and resolving complaints.
    To be pro-active in resolving Customer Service issues by phone.
    Assist with Visa administration.
    Assist with Insurance issues administration

    Main Duties
    • Respond and resolve complaints registered with the Customer Service team by clients post-holiday.  
    • Develop a good knowledge of the tours allocated, company processes and procedures, brochure content, Booking Conditions and appropriate codes and legislation reflected in Booking Conditions.
    • Liaise and cultivate relationships with other departments, within the company, and suppliers. Obtain reports and where appropriate obtain repayment or credits from suppliers.
    • Respond by call or if necessary by writing to all letters received from clients after they have travelled, agreeing appropriate levels of compensation with the Customer Services Manager as necessary.
    • Should any outstanding letters require an urgent response, to be flexible in the hours being worked and assist other team members as required
    • Answer any phone calls received from clients in an appropriate and sensitive manner, listening to problems or complaints and addressing any issues.
    • When required take responsibility for the teams admin, manning the Customer Service Inbox, Open mail, stamping, scanning, recording numbers and distributing correspondence to the relevant department.
    • Document all necessary information to ensure that an accurate and up to date data log is kept for all aspects of the department, ensuring that all filing is kept up to date at all times.
    • Attend monthly, or as desired, Customer Services meetings to discuss any issues or improvements within the Customer Service area. 
    • Monitor recurrent complaints and record them drawing these to the attention of the Customer Service Manager and the Quality Team to effect improvements on individual holidays.
    • Produce and distribute pre-flight letters, when sign off approval has been received from the Product Operations Team.

    If you’re interested in applying please contact Personnel. Closing date for applications is 20th March 2015

    Facilities Executive
    Department: Facilities
    Reports to: Director of Finance 
    Working hours: 35 hours per week over a Monday – Sunday period

    Summary of the role
    To effectively manage the Facilities, Despatch and health and safety of all Titan sites (Redhill, Heathrow and Redditch) within agreed overhead budget. To be proactive and commercially aware in the day-to-day running of the departments.

    Main Duties
    • Management of all facilities external contracts to include; Cleaning, Fire Safety, Water treatments, Security, Grounds Maintenance, Health and Safety, Pest Control, Environmental management (including waste disposal and utilities), Stationary, Staff Welfare, Electrical (to include Hardwire and PAT testing), Asbestos management and others
    • To take joint responsibility for all backup systems – i.e. generator, UPS in conjunction with IT.
    • To be proactive in ensuring correct function of all Company equipment
    • Property management
    • Manage the Company employee security system and reception systems
    • To have a hands on approach where practicable and safe to save the business time and money (including plumbing, electrical and office moves)
    • Budget management – to include monthly forecasting with the Director of Finance 
    • 24 hour on call for emergency
    • Budget management and reconciliation for all mailings
    • Process incoming out outgoing mail
    • Full Warehouse management and ensuring its utilised efficiently
    • Archiving Management
    • Contract management with Royal Mail couriers and all other associated mailing/despatch tasks
    • Liaise with Saga despatch and Metromail in relation to stock and pricing
    • Ensure all health and safety requirements are met to legal standards as set out by Group H&S
    • Carry out some risk assessments deemed necessary by Head Office
    • Staff receive the appropriate levels of training
    • Regular site visits – Redhill, Redditch and Heathrow to ensure compliance
    • Inform Group H&S of any risk concerns and attend Acromas Health and Safety meetings 
    • Management of CRC as Directed by Group and ensure compliance with waste disposal to legislation
    • Ensure all statistics are produced to Group in a timely manner (waste, utilities)
    • To report and take direction from Group Health and Safety Manager

    If you’re interested in applying please contact Personnel. Closing date for applications is 27th March 2015

    Field Services Executive (part-time maternity cover)
    Department: Field Services 
    Reports to: Field Services Manager 
    Working hours: 19.5 - 21 hours per week over a Wednesday – Friday period
    Location: Redhill

    Summary of role
    Within a Geographical area ensure the best and sufficient recruitment, training and day to day support of Titan’s Tour Managers.  
    To ensure that all Tour Managers are properly briefed, provided with the tools they need to successfully lead a Titan Tour. Performance manage both Titan Tour Managers and Ground handled Tour Managers so as to constantly improve on client satisfaction. Manage your area effectively.
    To be the gate-keeper for Titan’s quality, feeding back and working with the Titan quality team, buyers and Operations team to ensure our quality scores achieve our goal of 1.5 for every aspect of our holidays. 

    Ideal candidates will have the following:
    • Daily use of the Microsoft packages (Word and Excel in particular)
    • Excellent organisation skills and attention to details
    • A proactive personality, willing to go the extra mile
    • Ability to be able to work under pressure and to strict deadlines
    • Have a firm commercial awareness

    If you’re interested in applying please contact Personnel. Closing date for applications is 27th March 2015

    Casual Chauffeur Drivers for Titan Travels 

    VIP Home Departure Service

    Are you retired / Semi retired / looking for casual work?

    Titan Travel operates a VIP Home departure service for our luxury holiday and cruise customers taking travellers to and from their international departure port or airport comfortably and conveniently. We are now looking for chauffeurs to join our award winning team on a casual / part time basis.

    Rate of pay £10.12 per hour.

    We are looking to recruit drivers in the following areas: 
    Heathrow – 3 positions available 
    Ipswich - 1 position available 
    Thetford - 1 position available 
    Cardiff - 5 positions available 
    Exeter – 1 position available  
    Leicester - 2 positions available 
    Grantham - 2 positions available 
    Sherborne - 1 position available 
    Manchester - 1 position available 
    Preston - 1 position available 
    Wigan -1 position available 
    Stoke - 1 position available 
    Redditch - 1 position available 

    Qualifications / Requirements: 

    • Must have held a full UK driving license for a minimum of 12 months 
    • Must be PHD licensed with R&B Council. (The company will aid you in obtaining this license, however fees do apply*) 
    • Must have their own computer or access to a computer (all paperwork / timesheets are completed online) 
    • Good Customer Service 
    • Available to do overnights 
    • Flexible working hours Must be available for interview dates in February 2015

    Please note this is casual work and therefore no guarantee of hours, allocation of work is dependent on your availability.  For an insight as to what the job entails http://www.titantravel.co.uk/our-services/vip-home-departure-service.aspx If you are interested in one of the above position please email your postal code, CV and location in which you applying for to Charlotte.smith@titantravel.co.uk 

    *Total Licence fee = £337.00 excluding cost of medical. 50% of the licence fee will be reimbursed over a 3 month period.