We are recruiting a Customer Service Executive to join the Sales and Customer Service Division. You will provide excellent customer service to our clients after they have travelled with any issues they may have encountered in order to rectify, resolve and retain their business.
You will be involved in a wide range of administration duties to ensure the smooth running of the Customer Service (Charter) system but need to be confident with dealing with customers over the phone and also have excellent written communication skills.
This new role will be responsible for creative copywriting through all of Titan's channels (off- and online).
Reporting to the Content Manager and working as part of our new Creative Marketing Hub, the key objective is to produce clear and compelling marketing copy which will reinforce Titan's positioning as the experts in quality escorted touring - creating rich, immersive and inspiring language to accompany our stunning imagery.
Digital Optimisation Designer
The primary focus of this role is to deliver inspiring personalised content and experiences for the Titan digital channels, going from the initial concepts through to completion and execution. This includes execution of the web optimisation programme to drive conversion rate improvements, supporting email marketing with asset production and the creation of personalised journeys for the website and contact centre.
We are recruiting for a Sales Support Assistant to join the Sales division within our growing business. Working for Titan travel - the award winning, escorted tour operator – you will support the Sales team by providing technical expertise for any part of the tour which cannot be confirmed by the Travel Consultant at the time of booking. You will be involved in a wide range of admin duties to ensure a smooth running of the team so you’ll need to be confident in multi-tasking and making sure that no detail however small is overlooked.