Titan Travel - The Titan Group of Companies. Worldwide Holidays. Tailor Made, Coach, Cruise, Rail Tours, River Cruises, Sports Holidays, Canada, America, Australia, New Zealand, Europe , South America, Far East, Middle East. Worldwide Destinations Holidays.

• Product Assistant - Air
• Airline Admin Supervisor

Product Assistant - Air

Job Title	Product Assistant - Air
Department	Air Product
Reporting to	Rachel Jeavons - Air Product Manager
Based at	HiTours House, Crossoak Lane, Redhill, Surrey, RH1 5EX
Hours of work	35 Hours per week (0900 – 1700 Monday to Friday with 60 minutes for lunch each day. These hours will be flexible to ensure the efficient execution of your duties.

Purpose

An exciting new position has been created within the Product Department for a Product Assistant dealing with airline administration for the Titan Group of Companies. This new role requires the applicant to have a sound knowledge of airlines, routes, Amadeus, airline contracts and airfares in general.

Key Responsibilities & Accountabilities

Assist with the day to day running of the air product function and will report to the Product Manager – Air.
A high percentage of your day will be spent managing, sourcing and processing allocations for Titan Travel’s partner airlines, which requires a high level of analysis, accuracy and attention to detail.
Contribute to maintaining a high level of housekeeping and attention to health and safety issue so as to create a healthy and safe working environment
Work as a team player within the organisation
Willingly carry out any other duties deemed appropriate by the Company

General Terms

As per your offer letter of employment, any subsequent correspondence and the statement of particulars.
In line with the Company Handbook.

To apply please send your CV, by post, enclosing a hand written covering letter to:
Elaine Farley, Assistant Personnel Manager
Connections, HiTours House, Crossoak Lane, Redhill, Surrey. RH1 5EX
or email personnel@titantravel.co.uk

NO RECRUITMENT AGENCIES PLEASE

Airline Admin Supervisor

Job Title	Airline Admin Supervisor
Department	Airline Admin
Reporting to	Airline Admin Manager – Sandra Couchman
Based at	HiTours House, Crossoak Lane, Redhill, Surrey, RH1 5EX
Hours of work	35 Hours per week (0900 – 1700 Monday to Friday with 60 minutes for lunch each day. These hours will be flexible to ensure the efficient execution of your duties.

Key Responsibilities & Accountabilities

To be proficient in all aspects of the work that Airline Admin deal with
To ensure manifest and ticketing deadlines are met
To assist with the ‘house-keeping’ of the airline contract drive
To assist with the updating of the department Training/Procedure Manual
To support the Manager, taking on additional projects/work loads that will increase the productivity of Airline Admin
To look at areas that need improvement, suggest changes and agree with Airline Admin Manager
Regular meetings with Airline Admin Manager to give/receive feedback on objectives and teams progression
To lead and motivate your team to maximise on revenue by way of, best buy fares, and reducing ticket issue date as much as possible.
Utilise all team members to give everyone the opportunity of progressing
To assist with all training/coaching
To lead by example, making decisions where necessary and being pro-active
To always be approachable, friendly and on hand to deal with any query that either the team or someone from another department have
To give extra when required during peak periods
To always adopt a calm, ‘can do’ approach
Contribute to maintaining a high level of housekeeping and attention to health and safety issue so as to create a healthy and safe working environment
Work as a team player within the organisation
Willingly carry out any other duties deemed appropriate by the Company

In Managers Absence

Handle day to day queries
Lead and motivate the team
Delegate workloads
Liaise with other departments to ensure the smooth running of the team

Essential Requirements

Amadeus skills
Knowledge on IATA/BSP ticketing procedures
Experience in reading and understanding airline contracts
Issuing tickets from both nett contracts and published fares
Excellent administration skills and a high attention to detail

Desirable Qualities

To work on own initiative as well as part of a team
Ability to find solutions to potential problems as they arise
A flexible, enthusiastic approach with the ability to provide support to a team
To always be approachable, friendly and on hand to deal with any query that either the team or someone from another department may have.
To work well under pressure and prioritise workloads.

General Terms

As per your offer letter of employment, any subsequent correspondence and the statement of particulars.
In line with the UK Company Handbook.

NO RECRUITMENT AGENCIES PLEASE