Titan - inspiring travel
    My Titan - Manage My Booking
    BOOK ONLINE OR CALL0800 988 5823
    Opening Times

    Privacy Statement

    Data protection privacy policy

    We like to keep things private

    This is the data protection privacy policy for the Saga and AA groups.

    When it comes to your privacy we never compromise. We will always be clear about why we need the details we ask for, and ensure your personal information is kept as secure as possible. How we do this is explained below.

    Last updated: May 2012


    Introduction

    'Saga' means the Saga Group of companies and all companies within the Saga Group resident anywhere in the world.

    'AA' means the AA Group of companies. A list of the companies within the AA Group can be obtained from the AA address below.

    'Drakefield' means Drakefield Insurance Services Limited. A list of the companies within the Drakefield Group can be obtained from the Drakefield address below.

    Nestor Healthcare Group is part of the Saga Group.

    Allied Healthcare is part of the Saga Group.

    BSM (British School of Motoring) is part of the AA Group.

    Saga and AA groups of companies are wholly owned by Acromas Holdings Limited.

    Titan Travel is a division of the Acromas Group, of which Acromas Holidays Ltd and Acromas Shipping Ltd are also members.

    Saga and AA (we or us) are committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in our processing of personal and/or sensitive personal data.

    Back to top


    How we use the information you provide us

    We use the information we receive from you to provide goods and/or services that you request, to communicate with you, and to personalise our information sent to you. We do not sell, trade, or rent your personal information to others.

    We store all the information you provide us, including information provided via forms you complete on our website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is downloaded from the site.

    Any new information you provide us may be used to update an existing record we hold for you. If you provide a work email address we will not be responsible for third parties having access to any communications we send.

    To help us prevent fraud and money laundering, your details may be submitted to fraud prevention agencies and other organisations where your records may be searched. We will also conduct a search with a credit reference bureau to assist us in providing a quote, and to check which payment options we can make available to you. A copy of this search will be left on your credit file but will not affect your credit score. Where we are providing a motor insurance quotation this search will be noted on your credit file and may be reflected in your credit score.

    Examples of how we may personalise information include preparing an insurance quote for you, working out which departure airports are near to you, or when we will be delivering certain products in your area.

    Third parties may deliver some of our products to you, or provide all or part of the service requested by you. In these instances, while the information you provide will be disclosed to them, it will only be used for the administration of the service provided (including for example claims processing), underwriting and pricing purposes as appropriate, testing, and to maintain management information for business analysis.

    If you apply for the Saga Credit Card or the AA Credit Card, we, or the supplier of the card, will search your record at a credit reference agency. If you apply for other financial services and/or products, a check of your details with fraud prevention agencies may be necessary. The precise nature of these processes is explained fully when you apply.

    We ask for your home, mobile phone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you about relevant products or services, to contact you if there is a problem with your order, or there is another genuine reason for doing so.

    We make outbound phone calls for a number of reasons relating to our many products, including breakdown cover and insurance. We are fully committed to the regulations set out by Ofcom and follow strict processes to ensure we comply with them.

    If you provide us with credit or debit card details in order to pay for a service or product, we will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds.

    In respect of either Saga Zone or AA Zone (these are free web-based services for meeting past, present and future friends), certain details and information provided by you will be monitored from time to time, and certain data such as messages sent by you will be retained by us for up to 12 months in accordance with the Anti-terrorism, Crime and Security Act 2001.

    Such details may be disclosed to the police and law enforcement agencies for the purpose of fraud detection, crime prevention and national security. We also reserve the right to move or edit messages or materials that we, in our sole discretion, deem to violate the Zone's code of conduct as set out in its terms and conditions or any applicable content guidelines, or which in any way is otherwise unacceptable.

    When participating in Saga Zone or AA Zone activities, such as discussions or reunion requests, your contributions will often be identifiable. You will be able to see whether this is the case in the appropriate area of the website.

    When you enter a contest or other promotional feature, we may ask for your name, address, phone numbers and email address so we can administer the contest and notify winners.

    Occasionally, we may also use the information we collect to notify you by post, phone, mobile phone, email and SMS about new or existing Saga Group and AA Group services, products and special offers we think you'll find valuable.

    We may use sensitive personal data collected in respect of one product to market another appropriate product to you.

    Generally by providing the requested data you consent to Saga and AA using that data for administrative purposes and for informing you of other products and services by letter, SMS, phone and/or email. We may also use the information we collect to occasionally notify you about important functionality changes to the website.

    If you make a donation to the Saga Charitable Trust, your data will not be used for marketing purposes.

    Each time you receive electronic marketing information or a message, you have the option to decline to receive further marketing information from us. This is known as an 'opt-out'.

    If you wish to exercise the opt-out, for Saga products please write to the Saga Group Data Protection Officer at The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE; or for AA products to AA Data Protection Compliance Manager, Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA; or for Drakefield products to Drakefield Insurance Services Limited, West Wing, 6 Miles Gray Road, Basildon SS14 3HJ.

    If you have more than one address or email address please make sure to notify any changes to your preferences for each address or email address you have registered with us.

    As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information you have given to us.

    If we provide information to a third party (either a provider of a product or service, or an external data processing agency such as a mailing house) we will exercise the strictest control over the third party contractually, requiring it and any of its agents and/or suppliers to:

    • maintain the security and confidentiality of the information and restrict access to those of its own employees
    • use the data for the agreed purpose only and prevent it being used for any other purpose by any other party
    • refrain from communicating with you other than concerning the product in question
    • return the data to us at the conclusion of any contract term, and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations

    In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.

    Our own security procedures mean that we may occasionally have to request proof of identity or check your presence on the electoral roll.

    In the event of phone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate) in order to satisfy ourselves that you are who you say you are.

    If you contact us electronically we may collect your electronic identifier, eg Internet protocol (IP) address or phone number supplied by your service provider. This is to identify any repeat website visits, fraudulent behaviour or mystery shoppers using our websites.

    Back to top

     


    Your consent

    Before you provide any data to us we will endeavour to make it clear why we need it. Sometimes we may need sensitive personal data (examples may be past medical history or motoring convictions). When this is required we will obtain your consent first. Otherwise, by providing us with information, either orally or written, or by using our website, you consent to the collection, use and processing of this information by Saga and AA groups to provide and send you information about their services.

    A customer may properly give their spouse's or partner's consent over the phone or via the website providing the customer confirms they have permission to do so. If the consent is written, the spouse must independently endorse such consent.

    Please note that we provide products and services including holidays outside the European Economic Area (EAA). Therefore if you travel on such holidays the information you provide may occasionally be transferred outside the EAA. From time to time Saga and AA may use service providers and organisations outside the EEA for the purpose of processing services, system testing and maintenance.

    It is worth noting, however, that some non-EEA countries do not afford the same level of data security as the UK. By submitting your details you consent to this transfer. We will always use every reasonable effort to ensure sufficient protections are in place to safeguard your personal information.

    Subsequent to your purchase of a product or service, we may enter into an arrangement for that service to be provided by a new third party. If this happens, the terms and conditions of your contract with us will provide that you consent to the transfer and processing of personal and/or sensitive personal data to the new provider, subject to the requirement of the Data Protection Act 1998 and associated regulations.

    If you use Saga Zone or AA Zone you agree for us to put you on the site, and to display the notes you write about yourself and the message boards you join. We will not publish any direct contact details, except where you specifically confirm that you wish such information to be published.

    If you are entitled to breakdown service under AA membership you consent to the AA keeping you up to date with the AA Rewards discount scheme available from time to time. Under this, as part of the benefit of being a member, the AA will, through the AA members' magazine, email or otherwise, give you membership information and details of any discounts or offers it may negotiate from time to time on behalf of its members.

    Back to top

     


    Cookies

    From offers and promotions to sound and video, the aim of this site is to be interesting, helpful and informative. We’re keen to find out what you like and dislike – your feedback plays a key role in helping us improve this site. We use many techniques to follow your use of the site and provide you with a customised experience. The main and best-known technique is by using what are known as 'cookies'.

    What are cookies? Cookies are small data files that a website will put on your device, which in turn sends information back to the website. They cannot affect your device, but they do collect information that can be used to enhance the site. For example, a cookie can remember the items that you have placed into your shopping basket, or it can ensure you get the offer you requested. These are known as ‘session’ cookies, which expire as soon as you leave the site.

    Other cookies can tell us if you come back. These are ‘persistent cookies’, which often expire after a period of time. They will remain on your device until you delete them. We use them to help customise the site – to do things such as display relevant information based on your visit.

    Some cookies enable sites to work, while others help us learn about what people are browsing for.

    Back to top

     


    How we use cookies

    We use cookies to ensure you get the most from your visit. They improve your experience of the site because certain features work best with cookies. Feedback and information from the cookies can also help make the site better. By visiting this site, you agree to our use of cookies and other technologies.

    Rest assured that the cookies we use do not store personal details, such as payment card numbers. Here are the main types of cookies and what they do:

    1. Strictly necessary:
      In brief These cookies enable you to get the information or service you’ve asked for. They’re essential – without them, some services may not work. For example We use these cookies to enable you to use shopping baskets, which remember your choices and enable you to buy.
    2. Performance cookies:
      In brief These cookies collect information about the pages you visit, where you go most often and whether you see error messages. The information is only used to ensure a website works well.

      For example We gather information to diagnose problems and issues. We then use it to make improvements and fix errors.
    3. Functional cookies:
      In brief These cookies remember choices you’ve made to personalise the site. They may remember where you are so you can get tailored information, or remember changes you have made to help you browse, such as increasing the text size.

      For example If you ask for services based on your location, we sometimes store a cookie so that next time you visit you won’t have to tell us again.
    4. Targeting or advertising cookies:
      In brief These cookies collect anonymous information about your browsing habits which are then used to make advertising relevant to you. They remember if you have visited a website and share this information with advertisers.

      For example We limit advertising to certain sections of the website. These services are provided by our carefully selected and monitored partners, and we are committed to ensuring any information is used appropriately.

    Back to top

     


    Links to other sites

    We often link off to other sites to help provide you with extra information or services. For example, to make it easy for you to share information with your family and friends, we provide links to Twitter, Facebook and other popular social media or book-marking sites.

    But remember, these sites may use cookies that we do not control. So be sure to check how they use your information.

    Back to top

     


    How you can control cookies

    If cookies are disabled on your device you will still be able to use most of this site. However it may limit what you can do.

    How you manage your cookies depends on your browser. To find out which browser you use:

    • PC: open your browser and go to the Help menu and then click on the About option.
    • Apple Mac: open your browser and go to the Apple menu and then click on the About option.
    • Mobile device: check your settings.

    If you would prefer to restrict or block cookies and/or delete any you may already have, then follow the how-to guide, which covers the most popular browsers, below:

    If you would like to know more about cookies you can visit www.allaboutcookies.org which explains in detail how they can work and can be managed.

    Back to top

     


    How to accept cookies

    Internet Explorer 6.0

    1. From the menu choose Tools 
    2. Then Internet Options 
    3. Click the Privacy tab 
    4. Move the slider to select the level of privacy you prefer, or click Advanced for customised settings

    Internet Explorer 7.0 and 8.0

    1. From the menu choose Tools
    2. Then Internet Options
    3. On the General tab, under Browsing History click Settings
    4. Move the slider to select the level of privacy you prefer, or click Sites or Advanced for customised settings

    FireFox 1.0, 2.0 and 3.0 

    1. From the menu choose Tools
    2. Then Options
    3. Click the Privacy icon and then Show cookies
    4. Tick the check box for Accept cookies from sites
    5. To allow third party cookies tick Accept third party cookies

    FireFox up to 11.0

    1. From the menu choose Tools
    2. Then Options
    3. Click the Privacy icon
    4. In History, set Firefox will: to Use custom settings for history
    5. Tick the check box Accept cookies from sites to enable cookies, and uncheck it to disable them

    Chrome

    1. From the browser menu choose the Spanner icon
    2. Then Settings
    3. Click Under the Bonnet
    4. In Privacy click Content settings
    5. In Cookies choose the radio button Allow local data to be set

    Safari 5.0 (Apple Macintosh and PC Windows)

    1. From the menu choose Safari
    2. Then Preferences
    3. Click the Security icon and then Show cookies
    4. Choose to accept cookies Always or Only from sites I visit

    Safari 5.1 (Apple Macintosh)

    1. From the menu choose Safari
    2. Then Preferences
    3. Click the Privacy icon
    4. For the option Block cookies: choose Never or else From third parties and advertisers

    Safari 5.1.5 (PC Windows)

    1. From the browser menu choose the Cog wheel icon
    2. Then Preferences
    3. Click the Privacy icon
    4. For the option Block cookies: choose Never or else From third parties and advertisers

    Back to top

     

    How to delete cookies

    To remove cookies follow the steps in this section. Do not try to edit the cookies file on your computer.

    Internet Explorer 6.0

    1. From the menu choose Tools
    2. Then Internet Options
    3. On the General tab click Settings, then View Files
    4. Select a cookie and click Delete

    Internet Explorer 7.0 and 8.0

    1. From the menu choose Tools
    2. Then Internet Options
    3. On the General tab, under Browsing history click Settings
    4. Click View files
    5. Click the Name column heading to alphabetically sort the files
    6. Scroll down to files that begin with the prefix cookie: – all cookies have this prefix, and they usually contain the name of the website that created the cookie
    7. Right-click to delete a cookie you want to remove
    8. Close the window, then click OK twice to return to the browser window

    FireFox 1.0, 2.0 and 3.0

    1. From the menu choose Tools
    2. Then Options
    3. Click the Privacy icon and then Show Cookies
    4. Select a site from the list and click Remove Cookie(s)
    5. To remove all sites click Remove All Cookies

    FireFox up to 11.0

    1. From the menu choose Tools
    2. Then Options
    3. Click the Privacy icon
    4. In History, click remove individual cookies
    5. Select a site from the list and click Remove Cookie

    Chrome

    1. From the browser menu choose the Spanner icon
    2. Then Settings
    3. Click Under the Bonnet
    4. In Privacy click Content settings
    5. In Cookies click the button All cookies and site data
    6. Select a site from the list and click X

    Safari 5.0 (Apple Macintosh)

    1. From the menu choose Safari
    2. Then Preferences
    3. Click the Security icon and then Show Cookies
    4. Select a cookie from the list and click Remove
    5. To delete all cookies click Remove All

    Safari 5.1 (Apple Macintosh)

    1. From the menu choose Safari
    2. Then Preferences
    3. Click the Privacy icon and then Details
    4. Select a cookie from the list and click Remove
    5. To delete all cookies click Remove All

    Safari 5.0 (PC Windows)

    1. From the menu choose Edit
    2. Then Preferences
    3. Click the Security icon and then Show Cookies
    4. Select a cookie from the list and click the Remove button
    5. To delete all cookies click Remove All

    Safari 5.1.5 (PC Windows)

    1. From the browser menu choose the Cog wheel icon
    2. Then Preferences
    3. Click the Privacy icon and then Details
    4. Select a cookie from the list and click Remove
    5. To delete all cookies click Remove All

    If you are not using any of the above browsers, then select 'cookies' in the 'Help' function for information on where to find your cookie folder.

    Back to top

     


    Disclosure of information to third parties

    As previously mentioned, Saga and AA do not sell, trade or rent your information, and will never disclose information about you to third parties, except to fulfil your specific orders for a product or information in the event that third parties deliver the relevant service. For example, if you go on a holiday with us, the hotel needs to know who you are. If you take out an insurance policy provided by a third party, they will need your details in order to administer the policy and process any claims. Other circumstances where we are operationally or contractually obliged to pass on your information may be where third parties administer part or all of the service, underwriting, for pricing purposes, testing, and to maintain management information for business analysis.

    We may of course be obliged at law to pass on your information to the police or any other statutory authority.

    Back to top

     


    Employees and employees' spouses or partners

    Personal and/or sensitive personal data of a Saga employee and his or her spouse or partner who take out a product and/or service with Saga may be shared to any group company of Saga for the purpose of operation of the product or service or for administrative reasons (including but not limited to claim administration, which may be assisted by the employee's department personnel). By accepting or purchasing the product or service the employee and his or her spouse or partner provide the necessary consent for this transfer of data.

    Back to top

     


    Data Protection Act marketing consent

    Saga and AA groups of companies have adopted the following procedure in gaining your consent to be placed on their marketing lists.

    When you first make an enquiry of or buy a product from Saga Group, or AA Group or Drakefield you consent to receiving marketing about other products and services from us. Your details are placed on our marketing list for the group and a 'questionnaire' will be sent to you. This gives a list of all the products of the group and gives the option of choosing which products you would or would not like to receive information about. You can also choose not to receive any marketing from us. Once you have chosen what you would like to receive we ask you to return the completed form back to us. The marketing selections will be administered where applicable.

    Back to top

     


    Amendment and retention of information

    Please advise us in writing as to any changes in your circumstances. Obviously it is preferable for us to retain up to date information. We will amend details as required. We are, however, obliged and permitted by law and regulation to retain certain types of data for a minimum period of time. The minimum period of time tends to be for six years but can be longer if the statute or regulation requires.

    Back to top

     


    Subject access requests

    You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. In order to exercise this right, your application must be in writing for security reasons. Please write to the Data Protection Officer at The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE for requests relating to information held by Saga Group companies; or to the AA Data Protection Compliance Manager, Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA for requests relating to information held by AA Group companies.

    Please refer to the information you wish to see giving dates if possible, and enclose your cheque for £10 payable to Saga Group Limited or AA Limited. We will not administer Subject Access Requests by a third party unless accompanied by a written authority of the individual who is the subject of the request.

    Back to top

     


    Your choice of information

    You may change the type of material sent to you at any time. Saga and AA allow you to select which products you wish to receive information about, and to cancel any previous expressions of interest in particular areas. If you wish to take advantage of this, for Saga products please write to Information Processing at The Saga Building, Enbrook Park, Sandgate, Kent CT20 8SE; for AA products please write to The Data Protection Compliance Manager at The AA, Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA; and for Drakefield products please write to Drakefield Insurance Services Limited, West Wing, 6 Miles Gray Road, Basildon SS14 3HJ.

    Back to top

     


    Changes to our privacy policy

    If we decide to change our privacy policy, we will update all relevant documentation and post any changes on our websites so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

    Back to top

     


    Tell us what you think

    Saga and AA welcome your questions and comments about privacy. Please write to The Group Data Protection Officer, The Saga Building, Enbrook Park, Sandgate, Kent CT20 3SE; or The AA Data Protection Compliance Manager, Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA; or Drakefield Insurance Services Limited, West Wing, 6 Miles Gray Road, Basildon SS14 3HJ.

    Back to top

     


    Printable privacy policy

    You can download a printable copy of this privacy policy.

    Don't have a PDF reader? Download one here

    Back to top