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    Holiday Information

     

    Altitude

    Some holidays involve visits to places at altitude, which may affect certain medical conditions. Our Sales department can give details of these tours if requested.

     

    Accommodation and facilities

    Accommodation in hotels is in twin/double bedded rooms, the majority of which have private bath/shower and toilet although occasionally this will be shower and toilet only. On cruise ships, accommodation is in cabins with shower and toilet only. 

    Please note that in rainforest, safari and desert locations accommodation may be in lodges or campsites where standards may vary and toilet facilities may not be en suite. Please note that where we provide details of guest room facilities at hotels in our brochures, we cannot guarantee that all rooms will be equipped with all of these.

    Upgraded rooms - Please note that all upgraded rooms are subject to the hotel’s availability at the time of the request and is only guaranteed once we have confirmed this to you. The room facilities and upgrade descriptions are correct at the time of going to print.

    Star rating - Where a star rating is given, this is a local star rating and so standards can very from country to country.

    Single Rooms - Despite the fact that single rooms carry a supplement, single accommodation is sometimes not of the same size as twin/double accommodation, particularly in Europe due to the age and character of many hotels. Single rooms may not always be in the same area of the hotel as a twin/double, and the single supplement does not necessarily mean a twin/double room will be provided for single occupancy unless specifically stated.

    Triple Rooms - When booking triple rooms, it should be recognised that a third person is required to either share existing beds or an extra bed is placed in the room which can be a camp-style bed or a sofa bed. The addition of an extra bed can sometimes make accommodation slightly cramped. NB. Rooms with 3 beds may not be available at all hotels. If a bed share is not appropriate and an additional single room has to be booked, this will be charged as an extra.

    Swimming Pools - Where a hotel has a swimming pool, the period when the pool is available is at the hotelier’s discretion and is often seasonal. This may be affected by weather conditions or essential maintenance. These situations are beyond our control and the published dates are therefore not guaranteed. If a pool is expected to be out of use for a considerable period, we will endeavour to inform you as soon as reasonably possible. Please note that towel charges may apply.

     

    Baggage

    Please note that if your holiday includes Titan’s VIP Home Departure Service®, only one suitcase and one standard piece of hand luggage per person will be allowed. Your suitcase should conform to the following maximum dimensions: Height 58cm (23"), Length 73cm (29"), Width 25cm (10"). Safety requirements dictate that suitcases may only be stored in the luggage compartment of our vehicles. We are unable to accommodate more than one suitcase per person, or any oversized pieces of luggage.

    Titan Travel reserves the right to decline carriage and must advise clients travelling with excess baggage, that should separate or additional transport arrangements be necessary, then these will be at the client’s own expense. To avoid any problems with our transport arrangements, possible delay to your journey and inconvenience to your fellow travellers, please ensure that these baggage allowance conditions are adhered to.

    If your holiday does not entail using Titan’s VIP Home Departure Service® then the applicable airline baggage allowances apply as stated on your Final Itinerary/Joining Instructions. Please refer to your Final Itinerary/Joining Instructions as certain tours may have luggage restrictions.

     

    Coaches

    Although we do try to provide coaches with toilets on board wherever possible, we regret that this facility cannot be guaranteed. It is also possible that, in certain parts of the world, the toilet may have to remain locked at the discretion of the driver where disposal points are not easily accessible.

    Regular stops are made on every tour for the comfort of all on board. Please note single travellers are likely to be seated alongside another single traveller.

    Legal requirements regarding the use of seat belts on coaches varies from country to country. We believe Health and Safety is paramount and in the interests of our clients’ welfare, we have decided that we will not use any seat that does not have another directly in front of it, unless a seat belt is fitted. The Tour Manager will continue to implement the system of seat rotation however; this may exclude certain seats where seatbelts are not fitted.

     

    Fitness Requirements/Disabilities and Medical Conditions

    • You must let us know if you or anyone in your party suffers from a serious medical condition or disability before a booking is made.
    • Titan Travel cannot provide individual assistance with boarding coaches or other forms of transport, baggage handling, walking or other personal requirements, etc. and clients should be confident that they can do these tasks unaided.
    • We are happy to give advice and assistance with the choice of your holiday, which will be dependent upon the nature of any disability. In order to ensure your enjoyment of the holiday, we ask all clients to provide full details of any disability or special requirements at the time of booking.
    • Some suppliers such as airlines and cruise lines may request certification from your GP to confirm that you are fit to travel. We regret that we cannot be held liable for any costs you may incur as a result.
    • Clients must have their own collapsible wheelchair to fit through hotel/cabin doors and must be accompanied by a travelling companion who is able to assist them.
    • Measurements of wheelchairs and mobility aids must be given at the time of booking. Regrettably we cannot accept motorised wheelchairs or mobility aids.
    • You are urged to contact our Sales department for further information if you have any difficulty in walking or mobility problems and they will be pleased to advise you on the suitability of any particular holiday.
    • Should your travel needs change from the time of making your booking you must advise us as soon as possible.


    Flights

    • Seating - Although every effort is made to secure seating on the aircraft to satisfy requests, we cannot guarantee that your choice of seats will be available or that seats together can always be obtained.
    • Onboard meals - On short haul flights, airlines offer minimal or no complimentary snacks or refreshments.
    • Direct flights - Where the term ’direct flight’ is applied, this refers to a flight involving no change of aircraft, however the aircraft may make stops en-route. Where a flight is indirect this will be advised to you, although airlines do change their schedules from time to time.
    • Making your own flight arrangements - Please note that if you make your own international flight arrangements and join one of our tours in the destination, Titan’s VIP Home Departure Service® does not apply.
    • Special requests - These should be advised at the time of booking. Although we endeavour to meet special requests, this is dependent upon our suppliers and we cannot guarantee that your requirements will be met. We cannot accept any booking that is conditional upon a special request being met. Requests for extra legroom on aircraft are so frequently requested that it is unlikely to be available. Special meal requests are rarely available on short haul flights.

     

    Gratuities

    Tipping is customary for obtaining good service in the majority of the countries that Titan visit. For service in restaurants, etc this can range between 10 - 20% depending upon the country you are visiting. Guidelines for tipping local guides, your tour manager and driver will be provided in our information pack sent prior to travel. Please refer to the cruise information page for further tipping guidelines.

     

    Health

    Immunisation requirements can change without notice and inoculations/precautions can be specified as a condition of entry, or just as an advisable precaution only. We will advise you of any destinations that stipulate compulsory inoculations as a condition of entry. For other immunisations, local conditions are subject to change and we strongly suggest that you consult your GP or one of the specialist vaccination centres for more detailed and current information at your time of travel. 

    The Department of Health also offers travellers health advice on www.nathnac.org/travel/index.htm, www.fitfortravel.scot.nhs.uk or www.dh.gov.uk/travellers. 

    We strongly recommend that if you are concerned about DVT or any other health issue you should consult your GP. It is essential that you have comprehensive insurance that covers you for any medical treatment or repatriation costs whilst on tour.

     Holiday Duration

    The duration of holidays is described in number of days and in all cases includes the day of departure from the UK and the day of arrival back in the UK.

     

    Meals

    • Where meals are included, please note that there may be a set or table d’hote menu and as part of a group booking included meals are generally eaten together at a designated time.
    • When a choice menu is offered, it is possible that you will have to make your meal selection in advance.
    • Please note that when requesting vegetarian meals or special dietary requirements, it should be appreciated that the choice is likely to be limited.
    • The standard of breakfast in various countries will differ to the standard set in the UK. 
    • An additional charge may be made for fruit juice or hot dishes one may expect in a UK hotel.
    • Continental breakfast usually consists of tea/coffee, rolls and jam.
    • A buffet breakfast usually consists of tea/coffee, a choice of breads, rolls or croissants, cereals, fruit, cheeses and cold meats.

    Breakfast option
    The breakfast option packages offered for Australasia provide a breakfast, where not already included, in each hotel during your stay, except when there is an early departure from your hotel. The included breakfast may be either continental style (cereals, croissants, fruit, juice, tea and coffee etc), or in some hotels a full hot breakfast/buffet is provided. 

    National and Local Holidays

    During local and national holidays, certain facilities and museums may not be available and therefore sightseeing tours and shopping may be limited.

     

    Noise, Development and Local Functions

    There may be redevelopment, expansion, building or road works taking place in the vicinity of your hotel during your holiday and associated noise can be unavoidable. This may occur without warning to us.

    If we know in advance of any impending work that could cause you disturbance, we will make every effort to inform you as soon as possible. Hotels rely on several forms of revenue to remain in business and naturally weddings, dinners and other functions may take place during your stay.

    If you do have a complaint at your hotel or indeed for any other service, you must tell your tour manager or the hotelier who will try and solve the problem on the spot.

      

    Overseas Standards

    It is important to remember that, in certain countries, standards are often quite different from those we are accustomed to.

    Restaurants and hotel services are often quite different, roads are often little more than bumpy tracks and poverty is ever-present.

    Energy conservation measures may mean that hotels are obliged to limit services such as air conditioning, water and electricity.

    The legal and safety requirements of some countries are of a lower standard than the UK. These facts are readily recognised by seasoned travellers and are often well explained in good travel guides.

    Passports

    The following information is for British citizens only.
    A standard ten year British passport is required for all holidays, which must be valid for at least six months beyond your planned date of return travel; however, exceptions may apply.
    If your passport expires earlier, it may still be acceptable but you should contact your local passport office or the consulate or embassy of the country to be visited for detailed advice.

    Clients applying for a new passport should allow a minimum of six weeks for the application to be processed and to renew an expired one, three weeks. Lost, stolen and new passports will take a minimum of one week to replace. It is essential that you check whether you are in possession of a valid passport before you make your holiday booking.
    If your passport is endorsed in any way, you should check immigration requirements with the relevant embassy or consulate of the country to be visited.

    Passport stamps - You should be aware that if your passport contains previous entry or visa stamps of certain countries you might encounter problems when visiting other countries. e.g.a passport indicating you have previously travelled to Israel may not be accepted by a number of Arab countries.

    Holders of British Subject Passports and Non-British Citizens. We can only advise on immigration requirements and offer the Titan CIBT Service, if your passport was issued in the UK and endorsed ‘British Citizen’. Holders of a British Subject passport and non-British citizens should check immigration requirements with the relevant embassy or consulate of the country to be visited, as should clients with Dual Nationality/Renounced Citizenship.

    All consular fees are correct at the time of going to print and are subject to change. Where appropriate, visa forms and guidelines for the relevant country will be sent with confirmation invoices.
    NOTE: Some travellers including those with certain serious communicable illnesses, criminal records, previous deportations, visa overstays and other problems may not be eligible by law to enter certain countries. Such travellers must check with the embassy or consulate of the country to be visited in order to ascertain if they are eligible to apply for a special restricted visa.

    • Cambodia - All visitors are required to have at least two blank pages side by side in their passport to enable an entry visa to be issued on arrival.
    • Kenya - All visitors are required to have at least two blank pages side by side in their passport to enable an entry visa to be issued on arrival into the country. This is being strictly enforced.
    • Namibia - Please note that all visitors to Namibia are required to have one completely blank page in their passport to enable an entry visa to be issued on arrival. However, because our Namibian Discovery tour flies internationally via Johannesburg, you are also required to have an additional blank page for your South Africa transit visa stamps. Therefore it is recommended that you have at least two blank pages in your passport.
    • South Africa - All visitors are required to have two blank pages in their passport to enable an entry visa to be issued upon arrival in the country.

     

    Pre-bookable Excursions

    For your convenience, our most popular optional excursions are available for you to pre-book and pre-pay prior to your departure. These excursions will still be available to book locally with your Tour Manager. Please note that the operation of the excursions is subject to minimum numbers and the operation of some excursions is subject to favourable weather conditions. If your pre-booked excursion is cancelled you will receive a full refund on your return home.

     

    Privacy and data

    We want all our clients to enjoy completely successful holidays. However, any client with a medical condition or disability or a dietary/religious requirement must be aware that information supplied to us will be passed to other companies and persons who supply the various parts of our travel arrangements. The suppliers may, depending upon your choice of holiday, be based outside the European Economic Area where controls on data protection may not be as stringent as in the UK. We will not, however, pass this information to any party that is not responsible for your travel arrangements.

    Rail Travel

    Please note that our holidays featuring rail travel are not suitable for wheelchair users, those with walking difficulties or significant health problems. Although we do try and secure luggage handling at railway stations, unfortunately, porters and trolleys may not always be readily available.

    Clients should, therefore, be aware that they are responsible for their own luggage and should be aware that they may have to carry their own luggage to and from the station entrance to the trains. We therefore recommend trolley suitcases with a retractable handle and built in wheels. We cannot guarantee that your choice of seat will be available or that seats together can always be obtained. Clients on overnight services should be aware that accommodation is compact; twin berths are usually bunk beds.

    Safety

    Your safety and security is our first consideration. In the event of the Foreign Office advising against travel to a certain country, we would act on this advice. However, we do recommend that you check Foreign Office Travel Advice before you make a booking and this can be found on the Internet at www.fco.gov.uk/travel.

    Although we take every precaution in looking after you on tour, the responsibility for your personal safety and welfare and the care of your possessions is obviously the same as that which you exercise whilst at home. Extra care should be taken when walking around cities, especially at night and we recommend you stay in well lit, populated areas. It is also wise to avoid carrying valuables or wearing expensive jewellery.

     

    Titan's VIP Home Departure Service®

    You will be advised of your pick up time with your final documents. On rare occasions, for operational reasons, we may have to amend these times and reserve the right to do so. However, we will always endeavour to provide at least 5 days notice to any changes to your pick up time to avoid any inconvenience.

      

    Travelling with Children

    We regret we cannot accept bookings for children younger than 12 years of age on the date of departure as the holidays in this brochure are not suitable for children. Single parents or other adults travelling with children (under 18 years of age) should be aware that some countries require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before permitting the children to leave the country.

    Further information on exact requirements can be obtained from the relevant embassy of the country/countries to be visited. Children must have their own individual British Citizen passport.

     

    Visas

    For all tours where a passport is required to be sent to an embassy, it should be noted that once your passport has been lodged with the embassies eight weeks prior to departure, we are unable to retrieve it until the visa has been issued. It is therefore important that you do not require your passport during this period. Titan Travel will not be liable if any delay occurs within the embassy and cannot guarantee any specific date for passports to be returned. If you have already made other travel arrangements, please contact us prior to making your reservation.

    Burma, China, Cuba, India, Russia, Tanzania, Vietnam - A visa is required for travel. Visa application forms will be sent with your confirmation invoice and can be arranged through CIBT Visas, our recommended visa procurement provider. Application forms can also be downloaded from the internet- please see www.cibtvisas.co.uk/titantours

    Please note you will be dealing with CIBT direct and whilst we recommend CIBT we cannot be held liable for any delays or problems that may occur. In the event of cancellations or
    alterations to your holiday our Booking Conditions apply and we regret we cannot be held liable for any costs you may incur as a result. You will also be responsible for advising CIBT
    of any changes or cancellations.

    Australia - All foreign travellers to Australia, other than New Zealand citizens, require an Electronic Travel Authority (ETA) to travel and enter Australia. We are able to obtain this on your behalf, if requested, at a cost of £15 per person. If you do not require us to obtain the ETA you must make your own arrangements, as you will not be able to travel without one.

    Cambodia - A visa is required and can be obtained on arrival for a cost of US$30-35, dependent upon the point of entry. Two passport-sized photographs will be required.
    If you are travelling on the Uniworld ‘Timeless Wonders of Vietnam, Cambodia and the Mekong’ cruise, your cruise manager will obtain a Cambodia visa on your behalf. You will be asked to provide your passport, 1 passport photo and US$40 in cash, per person.

    Egypt - Single entry tourist visas for Egypt are included for holders of British and European Union passports. These will be issued on arrival in Egypt. Holders of British Subject or non-European Union passports, please check with the Egyptian Embassy.

    Jordan - Visas for Jordan are arranged as a group and are free of charge if travelling with the group on all sectors of the trip. Clients with extended stays or holiday additions therefore have to pay JD40 or US$58 per person approximately for visas issued on arrival.

    Kenya - British Citizens are now required to have a visa for entry into Kenya, regardless of the length of stay. Upon entry into Kenya by air you are now required to apply for a visa currently costing US$50, which is payable locally.

    Laos - A visa is required and can be obtained on arrival for a cost of US$30. Two passport-sized photographs will be required.

    Nepal - A visa for entry into Nepal (including Kathmandu) is required by British Citizens. A Single Entry Visa for stays of up to 15 days, currently costing US$30 per person, can be applied for and paid for in cash upon arrival into Kathmandu. Two passport-sized photographs are required.

    Oman - A visa is required for visitors and can be obtained on arrival in Oman at the current cost of US$14 per person.
    For our ‘Arabia - Ancient and Modern’ tour, you will be required to obtain a visa twice - once on arrival in Musandam and additionally at the main Oman land border.

    Sri Lanka - British Citizens require an Electronic Travel Authorisation (ETA) to enter Sri Lanka. We are able to obtain this on your behalf, if requested, at a cost of £30 per person.
    If you do not require us to obtain the ETA you must make your own arrangements (please visit http://www.eta.gov.lk), as you will not be able to travel without one.

    Turkey - A Turkish entry visa is required for British passport holders and must be purchased online via the Turkish Government website - wwwevisa.gov.tr/en/ - prior to travel.
    Currently the cost of the e-visa is US$20. Your passport must be valid for 60 days after the expiry date of your visa. Your visa will be valid for six months from the day of issue, therefore please ensure you have at least eight months validity on your passport from the date of entry into Turkey.

    The UAE - Visitors will be granted an entry visa on arrival, which is currently free of charge.

    USA - The USA Visa Waiver Programme (VWP) allows most British Citizen passport holders to enter and visit the US without the need to gain a visa by applying online using Electronic System for Travel Authorisation (ESTA) in advance.
    We recommend you apply for this yourself; however for clients without online facilities we are able to apply on your behalf at a cost of £25 per person. Please note that once applied, this charge is non-refundable as it is valid for a period of two years or the validity of the travellers passport (whichever is shorter).
    If you do not require us to obtain an ESTA you must make your own arrangements, as you will not be able to travel without one. Further information on how to complete your ESTA application either yourself or through Titan Travel will be sent with your confirmation invoice.
    You must also ensure that you adhere to the passport rules under the VWP. Your passport must contain a machine readable zone (MRZ), identified as the two lines of text as letters, numbers and chevrons (>>>) found at the foot of the photo page. If your passport does not meet this requirement you will need to apply for a visa.
    This information has been issued for general guidance only; if you have any doubt about travel to the US or require any further information we strongly recommend that you contact the US Embassy’s Live Operator Information Service on 0904 2450100 (calls cost £1.20 per minute at the time of going to print) or visit the US Embassy website on www.usembassy.org.uk for further information.

    Zambia - Visitors are required to obtain a visa when entering Zambia - for British Citizens this currently costs US$50 per person for a single entry visa (subject to change). Payments must be made at the point of entry with the exact amount in cash only. Please note travellers on our ‘Tracks of Africa’ tour, will require a double-entry visa.

    Zimbabwe - A visa is required for entry and can be obtained on arrival at a cost of US$55 per person. You must ensure you have the correct amount of cash required.

    Voyages to Antiquity - please note the following visa information, applicable to passengers travelling with Voyages to Antiquity:
    Burma, Cambodia & Vietnam - Visas will be obtained by Voyages to Antiquity on your behalf (the costs of which are included in your holiday price) - a supply of passport photographs will be required. India - A multiple-entry visa for India should be obtained prior to travel (as detailed in the standard section above, for India). Kenya - A visa should be obtained. Where possible, passengers sailing with Voyages to Antiquity are advised to purchase this prior to travel, in order to minimise time spent at Immigration in Nairobi Airport. However, if this is not possible, a visa can instead be purchased on arrival. In both situations, you will require two blank pages, side by side, in your passport. Sri Lanka - A visa should be obtained prior to travel (as detailed in the standard section above, for Sri Lanka). Turkey - A visa should be obtained (as detailed in the standard section above, for Turkey).

    Walking

    Walking: Due to the historic nature and layout of some towns together with current transport regulations, access to places visited and hotels by coach may be limited particularly in Europe. Hotels may also be located in hilly terrain. 

    Clients are advised that a significant amount of walking at a steady pace may be involved. Many of the places visited are extremely old and there are often cobbled streets, uneven steps and terraces. It is important that you take extra care when walking and wear appropriate footwear.