Meet the Travel Gurus
Our customers often comment that it is the ‘Titan people’ that elevate their travel experience far beyond their expectations and, indeed, a remarkable number of ‘Titan people’ are involved in crafting and delivering exceptional holidays. Every single one of us here at Titan embodies the company’s dedication, expertise and passion for excellence.
Expert Holiday Creation Teams
From that first spark of inspiration through to the creation of the comprehensive yet carefully balanced itineraries that grace this website, our widely travelled product teams build the firm foundations of your perfect holiday.
They draw on their own extensive experience and the advice of local experts to plan unforgettable journeys revealing both the standout highlights and hidden gems of a destination, and also encompassing plenty of time to relax or make your own discoveries.
Knowledgeable Travel Advisors
Our travel advisors are also experts in their own right, knowing Titan holidays inside out, often from personal experience. This friendly team is waiting to take your call, to provide advice and assistance in choosing the right tour or cruise for you.
Ben Davis, Head of Product & Operations
Ben has been with Titan for 20 years, and over that time he has managed all of Titan’s long-haul destinations, giving him a broad overview of our customers’ needs and expectations. He is currently responsible for the Australasia and Far East regions, and says that if he had to choose a favourite tour, it would be Land of the Long White Cloud, Titan’s comprehensive 26-day tour of New Zealand. It’s a truly spectacular country, says Ben, and offers some unique experiences. Staying overnight in Doubtful Sound was one of Ben’s travel highlights, along with whale watching at Kaikoura, one of the best places in the world to see these magnificent creatures.
Ben is also keen on history, including the ancient Mayan and Incan civilisations in Latin America, and the long and colourful history of Indochina, and he enjoys sharing his knowledge. The ‘culture shock’ Ben experienced on his first visit to Japan was, he says, one of the best aspects of his trip; Ben’s motto is ‘try anything once!’
According to Ben, what makes Titan stand out from the crowd is the attention to detail, and knowing what our customers want from their holiday. We listen very carefully to what clients tell us, he says, and act on it, while Titan’s unique VIP Home Departure service really is the icing on the cake.
Robert Stapley, Senior Product Manager
Rob has been with Titan for 11 years, and over that time he has experienced a variety of roles in the product team, covering Canada, Northern Europe and River Cruising, while he is currently responsible for Titan’s Ocean Cruise itineraries. Rob says that he is excited by the endless opportunities for fantastic holidays offered by ocean cruising, and the variety of styles and facilities of the different cruise lines, from the big, resort-style vessels with their extensive amenities and activities to the smaller, more intimate ships and purpose built expedition vessels.
Rob loves being at sea, looking forward to the next port of call and feeling part of an ocean-going adventure, and he has been lucky enough to visit many of Titan’s cruise holiday destinations. Some of his most memorable trips include taking a Hurtigruten voyage from Tromsø in the middle of winter, sailing with Norwegian Cruise Line in the Mediterranean, visiting the stunning Greek island of Santorini, and sailing aboard the superb Azamara Quest into the heart of Monaco as they were preparing for the Grand Prix.
Everyone at Titan, says Rob, places great emphasis on customer service, and so much energy, effort and teamwork goes into creating Titan’s holidays, with enticing brochures, expert tour managers, thoughtfully planned itineraries and the fantastic VIP Home Departure Service. It’s the complete package, he says, that allows the traveller to truly relax and get the most out of their holiday right from the start.
Sophie O’Neill, Product Manager
Sophie joined Titan in 2015, although she has several years’ experience of working in the travel sector, and was previously employed at another travel company as a product manager, focussing on European tours, managing revenue and maintaining various aspects of marketing such as brochure production. Sophie and her team are responsible for Titan’s UK and Northern European tours, as well as Uniworld river cruises.
Sophie, who holds a French language degree, has always loved travelling and has extensive experience of putting together escorted tours from start to finish, and negotiating highly competitive rates directly with hotels and tourist agencies, creating the perfect itinerary for Titan’s customers.
One of the best features of a Titan holiday, says Sophie, is that as well as exploring the most famous cities and monuments in the world, travellers can also take advantage of the many excursions ‘off the beaten track,’ allowing them to enjoy a wide variety of destinations and experiences which only an escorted tour can provide. Titan focusses on finding the right balance between exploring and spending free time to relax, she says, while the added bonus of our exclusive VIP service, and, of course, the excellent Titan tour managers, keep our clients returning year on year.
Phil Ellis, Product Manager
Phil has 11 years’ experience in the travel industry, seven of those as a product manager, but he is one of the newer members of Titan’s team. He has travelled extensively and is enthusiastic about discovering new and interesting places which few people have experienced, and introducing them into Titan’s itineraries. Phil has a love for wildlife, and says that seeing the great East African migration, of countless native mammal species, remains one of his most special travel memories, and he still has a particular fondness for this part of the world.
As Titan’s Long Haul Product Manager, Phil is responsible for covering our tours in Africa, the Middle East, Latin America, the Indian subcontinent and China, and says that the most important thing to remember when putting together an itinerary is understanding what Titan customers really want to see and experience, while it’s also vital to meet the many people who bring our journeys to life in each destination face to face.
Phil says that the first thing which struck him when he joined Titan was how everyone within the business really cared about the customers and he strongly believes that our tour managers and guides breath extra life into our tours, and their professionalism and expertise allows customers to relax and enjoy the destination to the fullest.
Jayne White, Product Manager
Jayne was our Canada Product Manager for three years, and has recently returned to Titan as our Canada and USA specialist. She has travelled the length and breadth of Canada, both independently and on a Titan tour, visiting the Rockies and Alaska, where she says she experienced one of the most thrilling moments of her life, watching humpback whales swimming in their natural habitat. Jayne is passionate about the great diversity and scenic beauty of Canada, from fascinating cities such as Ottawa, the national capital and cruising on the UNESCO-listed Rideau Canal, to stunning natural wonders including Niagara Falls and Lake Louise. She also has first-hand experience of travelling in the United States, including California, New York and Florida, and is looking forward to exploring this vast country further.
Jayne says that it’s the range and quality of Titan’s inclusions that really make the difference, along with the fact that we listen to customers’ feedback and strive to continually enhance our itineraries, while she also praises the highly experienced tour managers, describing them as exceptional professionals with a great deal of knowledge about their destinations.
Sam is very enthusiastic and enjoy life’s many challenges. He has always been fascinated with the travel industry and has travelled all over Europe and Canada. Sam has had the privilege of being able to work in the travel industry for the last 4 years working in Greece, Spain and Bulgaria and now here in the UK in Titan’s sales team.
Emily joined Titan back in 2008 and started in the cruise team. She had never worked in travel before but she found being surrounded by people passionate about the subject was infectious and she soon caught the travel bug! In the last few years she has been able to expand her travel experiences going to places such as California, Mexico, and a Douro river cruise, as well as city breaks like Venice, Krakow and Paris.
Ferhat has worked in the travel industry for a number of years; five of those have been with Titan Travel. He has travelled to Mexico, Australia and has travelled with Fred Olsen around the Baltics. Ferhat was born in Turkey and travels back there to see family once a year. He was recently recognised for his outstanding customer service skills by TTG magazine.
Sophie has been in the travel industry now for 9 years. This includes work as a travel agent, at the airport and also for tour operators. She has travelled to many different destinations varying from sightseeing in USA (Boston, New York, San Antonio, Austin, Los Angeles, Palm Springs and San Diego), to a safari in Kenya and cruising along the Rhine in Germany. She has also visited various other destinations in Europe and the Caribbean.
Kelly joined the Titan team in 2014. She cannot wait to travel on the tours herself to personally experience our destinations iconic highlights and hidden gems. She would love to see the wonders of the world and intends to visit as many places as possible.
Melissa has been very lucky and travelled to many different places whilst working at Titan for the last 14 years. She loves visiting new destinations and experiencing different cultures.
Francesca has been working for Titan Travel for over a year and thoroughly enjoys it. Having worked in the travel and tourism industry for over 10 years, she has always had a passion for travel and enjoys visiting as many new places as she can, trying foods from all over the world and experiencing new cultures. She speaks three languages and enjoys practicing these.
Ellie has been fascinated by all things travel having been brought up around travel. She has been very lucky to travel all across the world from a very young age. Since leaving school she has taken every opportunity to not only work in travel as a travel agent but to explore variety of different places and has travelled to: USA, Caribbean (Antigua, St Lucia, Barbados, Dominican of Republic), Europe (Greece, Spain, Canaries), Egypt, Maldives. She continues to have passion to travel to other destinations that she has not been to. She also likes to explore different kind cultures and get to really feel how they do things differently to her. Her favourite destination to travel would be a South African Safari.
Edward has worked within the Travel Industry for the last 3 years and has been fortunate enough to travel to several different countries during this time. He has been to Europe many times and feels this is his specialist area.
Lisa is a mum of two children aged 21 & 17, she has always loved to travel since a young age and tries to give her daughters the same experiences she has had from visiting so many different places throughout her life.
Joe has always had a passion for travel, having travelled quite a bit when he was younger. His original ambitions for work were not travel but having fallen into it, he really enjoys helping to create unforgettable experiences for our clients.
From an early age, I have always wanted to work in the Travel Industry and have been lucky enough to be working in the industry for 10 years now. I have only just recently joined the Titan team and look forward to selling the products and helping customers find their ideal holiday and creating unforgettable experiences. I cannot wait to experience the tours myself and would love to do the South African Safari Adventure. I love having the chance just to relax lounging by the pool reading a book, but also love to go on fun packed holidays making sure I experience and do everything that destination has to offer.
From a young age the thought of going on an aircraft terrified Jo. Her first experience of long haul was to New Orleans which she did alone, meeting some fantastic people on the aircraft who took care of her was just the start of her travelling experience... since then she has been privileged to travel to many destinations including California, San Francisco, Las Vegas, Canada, Cuba, Egypt, New York, Italy, Corfu, Majorca, Morocco and France.
After a family holiday to New York, Nicole remembers looking back across Brooklyn Bridge thinking one day she would return - and that was the start of her travelling tales. Since then she has travelled round the world on several occasions on holidays and back packing exploring places not on the tourist trail. She loves to experience different cultures and has a particular love for wildlife watching.